Participant Engagement Specialist

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

Our Coalition Marketing - Contractor Rewards team is seeking a personable individual with strong customer service skills. The Participant Engagement Specialist will work with program participants and manage program activity.

Roles & Responsibilities:

• Outbound calling projects to participants to educate them on the program and get them to enroll and engage.
• Answer inbound Customer Service emails and respond to participants via outbound call or email.
• Educate participants on the process of earning points.
• Resolve inquiries through in-depth research of accounts.
• Provide accurate tracking of participant responses.
• Assist with special projects

Education, Knowledge, and Experience Required:

• 2 plus years of business experience; in Customer Service, Inside Sales, or related role highly preferred.
• Strong communication, both written and verbal.
• Strong PC knowledge and experience with spreadsheets
• Positive attitude.
• Attention to detail.