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Customer Service Representative / Call Center Representative
American Pest Management | |
19.00-21.00 per hour Based on Experience | |
life insurance, vision insurance, paid time off, paid holidays, 401(k), remote work | |
United States, Maryland, Fulton | |
11820 West Market Place (Show on map) | |
Apr 26, 2024 | |
*This is a Hybrid role with work from home and at least 2 days in the office per week* Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you love making people happy and delivering phenomenal customer service, American Pest has an exciting opportunity for you! We are currently seeking a friendly, helpful, detail-focused Customer Service Representative to join our team. A business will live and die based on how well it treats its customers so this fast-paced, high-volume, inbound call center is an incredibly important component of the continued success of American Pest. That call center needs to be staffed with the most professional, attentive, and upbeat Customer Service Reps we can find. Hopefully, that's you! What You'll Get... We want to help our employees build not just a great career, but a great future. When you put your skills to work with American Pest, you'll have access to these great benefits!
What You'll Do... As a Customer Service Representative with American Pest, your goal is to be a friendly, helpful, knowledgeable, and professional point of contact for our customers and ensuring their needs are met in a manner that reflects positively on the company. You'll be responsible for answering inbound customer inquiries via telephone and email with the aim of making each customer feel like the most important one of the day. You'll provide friendly, knowledgeable, and prompt customer support regarding scheduling, service, billing, and other client-based account information. You'll also assist in coordinating complex cross-department efforts between service, sales, management, and administrative teams. With a timely resolution in mind, you'll schedule service, log customer complaints & changes, and follow-up on any customer needs as quickly and helpfully as possible. Who You Are... So, what does it take to be successful as a Customer Service Rep at American Pest? For starters, you'll have an inner drive to deliver the best service possible and satisfy every customer! You'll also have...
Who We Are... Founded in 1925, American Pest is a fast-growing, energetic, and technology minded mid-size company located in Fulton, MD. Within the last four years, we've nearly tripled in size and currently employ over 400 employees! Being part of American Pest means doing your best every single day, to effect positive change for our customer and our community. American Pest is part of Anticimex, a global pest control organization with a mission of being the global leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity. Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:
EOE/M/F/Vet/Disabled American Pest is a Drug-Free Workplace |