Transfer Credit Evaluation Specialist I

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

Job Description

As a Transfer Credit Evaluation Specialist (TCES) you will assess whether student applications meet admission criteria, determine admission decisions, evaluate transfer credit, apply course waivers, and award credit for prior learning to applicant's program evaluations. Working under the supervision of Enrollment Support Services (ESS) leadership, you will ensure accurate and timely evaluation of student files following all applicable policies and procedures. You will work with Admission, Advising and the Registrar to complete and communicate the evaluation process and generate student program plans. You will report to Enrollment Support Services Team Leader and this is a remote position. #LI-remote

In this Role You'll Get To:

• Review admission applications and determine acceptance decisions
• Complete and authorize transfer credit evaluations for equivalencies
• Assist Admission Processing in student file maintenance
• Maintain Service Level Agreements with all internal and external customers
• Determine and enter the transferability of credits
• Serve as a culture ambassador and department representative in all interactions
• Uphold all SNHU policies and procedures
• Employees' presence and availability directly affect our commitments to stakeholders and customer service levels. Regular and punctual attendance is expected, including adherence to assigned schedule. Your attendance demonstrates your commitment and engagement in this work.
• Follow documented processes and adhere to and comply with all state, federal, and university policies and compliance regarding Title IV and accreditation rules related to student enrollment

What we're Looking For:

• Bachelor's degree required.
• Direct Transfer Credit Evaluation experience (including setting equivalencies) or 2+ years experience in a higher education Registrar's office.
• Two years experience in a fast-paced, large-volume, professional workplace
• 3- 5 years experience with Microsoft Office, including Teams, Excel (can maintain complex spreadsheets), Word, and Outlook
• Demonstrated strong typing skills, including accuracy and speed.
• Experience working in Customer Relationship Management Software (such as Salesforce)
• Experience working in a Student Information System (such as Banner)
• Experience working with Imaging Software (such as Perceptive Content)

What to expect:

• May be required to work additional evening and weekend shifts as needed
• Navigate two computer screens for an extended period of time
• Follow processes to complete tasks independently and complete tasks while achieving speed and accuracy goals
• In addition to conducting telephone calls and video conferencing, significant computer work is expected
• Preparing and analyzing data; transcribing; viewing computer monitors; extensive reading, video conferencing for lengthy periods of time.

Work Schedule:

Tuesday - Saturday 8:00am - 4:30pm

One day per week (T-Th) 11:30am-8:00pm

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources