Diminished Value Adjuster (CST/MST Timezone)

As a Diminished Value Adjuster your areresponsible for reviewing moderately complex diminished value claims for insureds and claimants. The individual reviews damage estimates assess diminished value and contacts the involved party carrier to negotiate and settle the claim for diminished value. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. This role may involve direct and/or indirect interaction with staff or outside counsel when applicable.

You'll wear a few hats to fill a few roles throughout your day that all require a level of experience.

The Customer Service Expert - you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.

The Investigator - you'll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator - you'll evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents. This role is only available to candidates in Central or Mountain Standard Time Zone(CST/MST).

When you work from home full time, you'll need:

*a dedicated workspace in your residence that is private and free from distractions
*a minimum internet bandwidth of 50 MB down/5 MB up
*appropriate work surface and seating

What will Allstate provide?

*A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
*Connectivity reimbursement of $80 per month to offset some of the cost of internet

*As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets

*All required licenses will need to be obtained within 60 days of hire

*You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal

*This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)

*6+ months of Auto Damage Estimating in a body shop setting in CCCOne, Mitchell, and/or Audatex software platforms

*You have moderate to advanced computer skills

*You value providing an effortless customer service experience, previous customer service experience preferred

*Demonstrated conflict resolution skills and ability to problem solve

*Prior experience having to learn new systems and software and/or demonstrate the technical aptitude to learn new systems and software

*Organized and able to multi-task in a fast-paced environment

*Known for clear and professional communication - both written and verbal

*Being bilingual and/or having prior military experience is a plus

*Priorinsurance claims experience is a plus but not required