Chief, Visitor Engagement Office (Vacancy#:VAR002730)

The position is located in the Center for Learning, Literacy and Engagement within the Office of the Librarian at the Library of Congress. The Chief of Visitor Engagement (CVE) reports to the Director of Learning, Literacy and Engagement. The CVE is responsible for maintaining a high quality accessible and engaging visitor experience through delivery of world-class service standards, setting long and short term goals and implementing strategies for leveraging the institutions resources and services. The CVE develops and oversees policies and procedures, management and implementation for information/orientation/ticketing-operations throughout the Library campus, including the information desks and other public spaces throughout the buildings. The CVE oversees onsite visitor studies; makes recommendations and implements new services, programs and products for the visitors from planning the visit, arrival, onsite experience, and post-visit. Manages visitor engagement staff and volunteers; and provides oversight of a variety of services and programs designed to enhance visitor engagement at the Library so that its diverse visitors (almost two million annually), including Members of Congress and their constituents, special guests, official and professional visitors, foreign dignitaries, and researchers, can make personal connections to the Library.