Audio Video- Information Technology Support Professional I

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

About the Georgia Tech Research Institute (GTRI)
The Georgia Tech Research Institute (GTRI) is the nonprofit, applied research organization of the Georgia Institute of Technology (Georgia Tech). Founded in 1934 as the Engineering Experiment Station, GTRI has grown to more than 2,900 employees supporting eight laboratories in over 20 locations around the country. In FY2023 GTRI had over $941M of problem-solving research awards for government and industry.

Each day, GTRI's science and engineering expertise is used to turn ideas into workable solutions for our customers. We take the best ideas, often co-developed with our Georgia Tech academic partners, and turn them into systems applications that provide a significant technological advantage over other approaches.

The role of the Audio/Visual Information Technology Support Professional I is to provide direct assistance to staff and faculty in the classroom and/or meeting rooms, set up/maintain educational technology infrastructure, support technology projects and make sure the classroom or meeting room technology is functional for large venue events. This position will interact on a consistent basis with: unit AV equipment users, unit technical staff, contractors and vendors. This position typically will advise and counsel: unit AV equipment users. This position will supervise: NA

Job Duty 1 -
Investigate and resolve entry level audio-visual problems in classrooms or conference rooms, to include wiring and signal distribution problems dealing with switching and/or routing and video resolution and/or scaling

Job Duty 2 -
Identify individual component failures and replace computer, audio, video or control system components

Job Duty 3 -
Install and maintain projectors, wiring, signal distribution amplifiers and audio or video switchers

Job Duty 4 -
Monitor customer requests, analyze, repair and document resolution details or escalate problems to the next level

Job Duty 5 -
Provide technical and training support to users

Job Duty 6 -
Provide basic computer and/or Mac support to users of classroom technology

Job Duty 7 -
Understand cable standards (e.g. EIA/TIA standard) and interpret cabling topologies

Job Duty 8 -
Monitor equipment-related activity and movement to support successful periodic inventory cycles

Job Duty 9 -
Coordinate installation of equipment for new or renovated classrooms or conference rooms

Job Duty 10 -
Perform other duties as assigned

Educational Requirements
Associate's Degree, Technical Diploma or equivalent combination of education and experience

Other Required Qualifications
Overnight travel requrofed for project delivery; flexibility in on-site daily service delivery hours (due to client shift schedules, project requrofements).

Required Experience
Two to three years of job related experience

Salary Range: $24.67 - $33.56

Location: Atlanta, GA

Job Grade: I3

Additional Preferred Qualifications
Certified Technology Specialist (CTS), Extron Audio Visual Associate (EAVA), or Crestron Certification

Preferred Educational Qualifications
Bachelor's Degree

Preferred Experience
Three years of job related experience

8570 IAT Level II Certification (Usually CompTIA Security+ Certification)

SKILLS
This job requires basic to intermediate knowledge in electronics and engineering support as related to audio/visual equipment and components; basic to intermediate skills in the installation of electronic equipment; preparing and reading printouts, drawings, and soldering techniques are required Effective Communication skills (verbal and written) are also required.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

All members of the USG community must adhere to the USG Statement of Core Values, which consists of Integrity, Excellence, Accountability, and Respect. These values shape and fundamentally support our Universitys work. Additionally, all faculty, staff, and administrators must also be aware of and comply with the Board of Regents and Georgia Institute of Technology's policies on Freedom of Expression and Academic Freedom. More information on these policies can be found here: .

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will travel
This position does require security clearance.

Successful candidate must be able to pass a background check. Please visit