IT Intern - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors - the San Diego Zoo and San Diego Zoo Safari Park - giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

HOW YOU WILL IMPACT OUR MISSION
Under direction, the IT intern, maintains, and upgrades automated systems to enable department users to manage information; provides ongoing technical assistance for user problem resolution, and maintains existing hardware and software.

WHAT YOU WILL DO

• Troubleshooting/problem diagnosis of desktop/laptop software, including operating systems, application software and Peripherals.
• Configuration and installation of desktop/laptop operating system and application specific software (i.e. MS Office, Gateway Ticketing, Timeline, terminal emulation, etc.) and Computer Peripherals.
• Support and maintain virtual patch testing environment for the deployment to desktop and remote computers.
• Provide local and remote end user support.
• Basic troubleshooting/problem diagnosis of network equipment/systems and network cabling.
• Develop and maintain operating system images in a machine-agnostic environment.
• Assists with the disposal of electronic waste material.
• Other duties as assigned.

WHAT WE ARE LOOKING FOR

JOB EXPERIENCE

• Training and/or experience that would demonstrate the essential functions, knowledge and skills listed preferred.
• Must be 18 years of age or older.

EDUCATION AND CERTIFICATIONS

• High School Graduate
• Some college-level courses

SKILLS AND KNOWLEDGE

• Tools, equipment, and materials used in personal computer repair and maintenance.
• Network systems and network hardware (switches/routers)/software.
• Strong customer service skills.
• Communicate effectively.
• Analyze and provide solutions for personal computer hardware and software problem.

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

IMPORTANT DETAILS

• Location: Both San Diego Zoo & Safari Park
• Position Type: 12-week Internship
• Pay: Stipend of $5,000

Be an ally for wildlife by joining our team!

At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you require a reasonable accommodation to complete an application, please email your request to and provide the job title and location to which you are applying.

As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States.

San Diego Zoo Wildlife Alliance is a drug free workplace.

• 2920 Zoo Dr, San Diego, CA 92101, USA