Support Services Specialist

Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

QUALIFICATION REQUIREMENTS:

EDUCATION/SPECIALIZED EXPERIENCE GS-07: You must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes:Experience that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Experience using methods and procedures for providing or performing a variety of functions and services such as, managing tickets (e.g., customer request such as locksmith services, furniture move) and working with support staff to resolve customer issues (e.g. workplace standards, furniture and equipment acquisition, safety, security, etc.) gaining cooperation and coordinating the work of others to insure the process is completed; Experience using project management techniques such as assisting contracting officer by monitoring vendors, helping with a move, labeling boxes, direct movers to be completed. Communicating verbally and in writing to obtain and gather information from customers and other service providers. Work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures. Budget administration, program analysis, or other work with support services programs to facilitate the work of an organization. Experience that included responsibility for directing a variety of support services and functions (e.g., typing, communications, mail processing, purchase of supplies/equipment and maintenance, property management etc.). Work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization.

OR

EDUCATION: One (1) full academic year of graduate-level education in a Major study in Public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. OR Superior Academic Achievement may be met by having a Bachelor's degree, with one of the following: A GPA of 2.95 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.45 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.

OR

COMBINATION OF EDUCATION AND EXPERIENCE: Equivalent combinations of education and experience are also qualifying for grade levels for which both education and experience are acceptable.

EDUCATION/SPECIALIZED EXPERIENCE GS-09: You must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Experience using methods and procedures for providing or performing a variety of functions and services such as, managing a program (e.g., motor vehicle program, mailroom services program) and assisting with other facility programs to resolve customer issues (e.g., workplace standards, furniture and equipment acquisition, safety, security, etc.). Experience planning, organizing, and controlling work assignments (e.g., managing a segment of a move project) and coordinating the work of other service providers (e.g., vendors, technology experts). Experience with project management techniques sufficient to plan, execute and monitor work assignments and/or special projects. Communicating verbally and in writing to obtain, gather and handle sensitive information from customers and other service providers, maintain project documents; and maintain harmonious relationships with all parties.

OR

EDUCATION: Two (2) years or a master's or equivalent graduate degree with a major study of public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.

OR

COMBINATION OFEDUCATION AND EXPERIENCE: Equivalent combinations of education and experience are also qualifying for grade levels for which both education and experience are acceptable.

EDUCATION/SPECIALIZED EXPERIENCE GS-11: You must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: Experience that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Experience with a range of concepts practices, regulations, policies and precedents associated with support services programs (e.g., IRM, MOU, Treasury and Agency directives, Occupancy Agreements between GSA and IRS,); Experience with project and lease management techniques sufficient to plan, execute and monitor work assignments and/or special projects; using methods and procedures for providing or performing a variety of functions and services to plan, organize, and control work involving managing programs (e.g., shred program, labor services program); and managing other facility program; Consulting methods and communicating techniques both verbally and in writing to consult, cooperate, coordinate and negotiate tactfully and persuasively with others in resolving issues which can be sensitive and controversial in nature, maintaining invoices, paying customers and updating reports.

OR

EDUCATION: Three (3) years or a Ph.D. or equivalent doctoral degree with a major study in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.

OR

COMBINATION OF EDUCATION AND EXPERIENCE: Equivalent combinations of education and experience are also qualifying for grade levels for which both education and experience are acceptable.

For more information on qualifications please refer to .

• Subject to a 1-year probationary period (unless already completed).
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
• This is a Bargaining unit position.
• Tour of Duty: Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m.
• Alternative work schedule, staggered work hours or telework may be available.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Relocation expenses - No.
• Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.

Vacancies to be filled as follows:

1-(TX1962) AUSTIN, TX

1-(TX2038) AUSTIN, TX

3- (TX0302) FARMERS BRANCH, TX

2-(TX0298) HOUSTON, TX

1-(TX0297) HOUSTON, TX

1-(OK1431) TULSA, OK

3-(TX2653) FORT WORTH, TX

4-(TX0284) DALLAS, TX

1-(OK1356) OKLAHOMA CITY, OK

5-(MN1675) BLOOMINGTON, MN

5-(MO1937) KANSAS CITY, MO

5-(MO0106) ST. LOUIS, MO

1-(AK3237) ANCHORAGE, AK

1-(AZ7748) PHOENIX, AZ

1-(CA7456) FRESNO, CA

1-(CA7226) FRESNO, CA

1-(CA7462) FRESNO, CA

1-(CA7803) FRESNO, CA

1-(ID0025) BOISE, ID

1-(NM1464) ALBUQUERQUE, NM

1-(NV7516) LAS VEGAS, NV

1-(OR0043) PORTLAND, OR

1-(WA0101) SEATTLE, WA

1-(UT0036) OGDEN, UT

1-(CO1811) DENVER, CO

1-(CA0281) OAKLAND, CA

1-(CA0150) LOS ANGELES, CA

1-(CA6139) SACRAMENTO, CA

1-(CA0316) SAN DIEGO, CA

1-(CA7023) EL MONTE, CA

1-(CA8050) San Bernardino, CA

1-(CA0273) LONG BEACH, CA

1-(CA7816) LOS ANGELES, CA

1-(TX2785) McAllen, TX

1-(TX0272) San Antonio, TX

Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.