Customer Service Representative, Financial Aid and Scholarships (Part-Time)

Working Title: Customer Service Representative, Financial Aid and Scholarships (Part-Time)

State Role Title: Administrative and Office Specialist II

Position Type: Part-time - Wage / Part-time Salaried

Position Status: Part-Time

College/Division: Financial Aid and Scholarships

Department: 100179 - Financial Aid and Scholarships

Pay Rate: Hourly

Specify Range or Amount: $14.00

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 04/16/2024

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent employee perks which include a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU, free access to the University Recreation Center (UREC), a variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.

Learn more about the many employee perks JMU offers: bit.ly/JMUEmployeePerks

General Information:

The Customer Service Representative is responsible for counseling students, parents and the general public about all application and eligibility requirements for all sources of financial assistance and administer financial aid according to federal, state, and institutional regulations, policies and procedures.

Duties and Responsibilities:

* Counsels JMU student/parents and prospective students/parents, advising them of application processes and criteria, federal regulatory issues, status of application, professional judgment, and financial aid eligibility options.
* Works closely with other JMU offices (University Business Office, Registrar's Office and Centennial Scholars Program Office) to facilitate the initial and on-going enrollment of students.
* Assists students and parents with the completion of FAFSAs, FSAIDs, Master Promissory Notes and Entrance Loan Counseling. Works closely with loan area as well as the University Business Office.
* Works with local high schools and JMU community with requests for presentation and workshops.
* Assists with the Financial Aid email box as needed.

Qualifications:

* Demonstrated oral and written communication skills
* Commitment to professional customer service
* Exceptional time-management, problem-resolution, and organizational skills
* Ability to work independently
* Demonstrated accuracy and strong attention to detail

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.