Technical Consulting Engineer

Cisco Systems, Inc.

United States, Texas, Richardson

2300 East President George Bush Highway (Show on map)

April 17, 2024

What You'll Do?

Do you have a reputation for being highly technical? Are your peers in awe of your logical troubleshooting skills? Could you be described as having a highly developed passion for driving improvement? If so, then Cisco's Server Virtualization support team seeks you!

As an engineer in the Technical Assistance Center (TAC), you'd work on problems at a deep technical level not normally experienced in a typical enterprise environment. Products supported will include the Unified Computing Systems (UCS) server line, management software, virtualized switched, hypervisors, server operating systems, and an innovative cloud solution. You'd be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.

Who You'll Work With?

Our team is the primary face of Cisco support to customers and partners. You'll get to work with a wide variety of individuals and partners that seek your technical support. The global set of engineers within the Server Virtualization TAC are a trusted resource of technical knowledge. No one can know it all, so you'll aid one another according to areas of expertise. Given the wide array of products Cisco has, cross-technology collaboration is also encouraged. We interact with many other groups internally such as account teams, developers, supply chain, professional services organizations such as Advanced Services, and many more. We're well-connected, which means there is the ability to learn and influence continually.

Who You Are?

You'll be a vital part of our Server Virtualization Technical Services Team and your abilities include Practical knowledge of networking industry products and protocols. You have crisis management skills and can handle critical customer issues/problems. Using a vast number of resources provided to identify and resolve issues before engaging subject matter experts/technical leads is how you roll.

You can create Methods Of Procedure (MOP) and action plans for post-sales projects.
You have also used a technical service lab to recreate and resolve customer issues.
Enjoy contributing ideas of how we can improve as a team, automate processes/tasks, and are willing to test ideas and mentor colleagues and/or customers via presentations or documentation (technical tips, etc...).
You understand the importance of identifying and submitting software defects to improve product quality.
Beta Support - drive successful new product introduction in partner labs and customer live network.
Perform ad hoc analyses and tasks as assigned

Required Skills:

* You have achieved 4+ years' experience or graduate school equivalent in the telecom industry.

* Your knowledge of Linux/Solaris/Unix on x86 server platforms is second to none.

* Are comfortable working in Virtual environments such as VMWare, KVM or Hyper-V

* Have a solid foundation in IP-related protocols including TCP/IP, UDP, VLANs, and general Routing and Switching protocols.

* Experience with scripting and automation tools/languages

* Clearly understand Virtual Network Functionality

* Strong written and verbal communication skills.

* Experience with high availability service provider or data center environments and provided Remote Customer Support

* You are work experience includes System Design, Configuration Management, Development and Deployment of virtual services in multiple environments

Desired Skills:
An associate degree or military service will also be considered.

* Cisco, Microsoft, and VMware Certifications. (Redhat or Suse certifications)

* HP, IBM, or Dell server support.

* Specific knowledge of products within Cisco's Collaboration, Data Center, Security, Voice, Wireless, Routing, or Switching portfolios.

* Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting, etc.)

Why Cisco?

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (39 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!