Senior Sales Delivery Manager
This role is eligible for our hybrid work model: 2 days in-office.
We pride ourselves on Customer Care at Priceline. And our team delivers the very best. Through our partner call centers and online support services, we make sure customers are always looked after before, during and after booking a deal with Priceline.
Priceline Partner Solutions is looking for a seasoned manager with the entrepreneurial tenacity to drive performance goals in a sales program.
Why this job's a big deal:
The individual selected for this position will be responsible for aligning and driving our enterprise sales program and performance goals by managing our nearshore & offshore vendor partners. This individual must closely monitor and elevate performance goals to increase conversion, revenue, drive down costs, and engage in continuous sales improvements. In addition, this role will be instrumental in building upon existing/new partner(SEM) relationships, while executing sales strategies with internal and external cross-functional collaboration. We are looking for a creative, entrepreneurial spirit who will bring fresh and innovative ideas into the campaign management process.
In this role, you will get to:
Manage performance expectations for Onshore/Offshore Partners to ensure operations meet all contractual agreements for sales program expectations & key performance indicators.
Act as liaison between Operations and Outsource Sales management teams
Collaborate with internal leadership/account management teams to build on the highest generating revenue SEM affiliate relationships.
Act as a key interface with some of our enterprise customers
Ensure contact center performance goals align with affiliate sales strategy
Communicate performance commitments to vendors ensuring alignment with affiliate expectations.
Present offshore vendor and affiliate sales performance reports and business requirements on a regular cadence at internal and external meetings as needed
Review operational sales key performance indicators; communicate issues or concerns to appropriate business owners and address them accordingly.
Identify sales and quality degradations and work with appropriate business partners to gauge both affiliate partner, agent, and vendor performance improvement needs
Maintain positive working relationships with Onshore/Offshore partners.
Lead problem-solving process, assist in sales root cause analysis and ensure performance resolution achieved.
Participate, plan, and implement new affiliate sales promotions and programs to include testing initiatives with vendor footprint alignment.
Reinforce communication of operational policies and procedures to Outsource Partner Centers.
Who you are:
Minimum of 5-8 years of operational sales management, preferably with travel industry experience
At least 3-5 years of account management experience for Offshore/Onshore vendors
Excellent high energy and salesmanship skills
Excellent data analysis and reporting skills
Excellent organizational and communication skills
Ability to build and manage relationships across multiple groups with very diverse backgrounds
Ability to analyze and report on performance metrics, recommending improvement to KPI's
Ability to set priorities, meet deadlines, and manage multiple initiatives in a fast-paced environment
Demonstrated ability to operate successfully in a time-sensitive, urgent, and fast-paced environment
Proficiency in Microsoft Word, Excel, Access, PowerPoint, and Outlook
Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust.
The Right Results, the Right Way is not just a motto at Priceline; it's a way of life. Unquestionable integrity and ethics is essential.
#LI-JB1 #LI-Hybrid
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.
The salary range for this position is $90,000-$115,000.
Priceline
$90,000-$115,000.
May 02, 2024