11-037 - Assistant Manager - SC/ Bell Shelter

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Client Ambassador Assistant Manager is a non-exempt position with supervisory responsibilities. The Client Ambassador Assistant Manager is primarily responsible for (1) providing leadership support to client ambassadors / volunteers during specified shift; (2) monitoring the shelter facility, participants, and guests to provide a safe, orderly, respectful, and peaceful environment; and (3) managing client transportation needs.

Essential Functions

• Ensure all staff, volunteers and participants understand and comply with facility rules, including explaining rules as necessary, and maintaining written records as required.
• Ensure that a weekly schedule is created and distributed to Associate Director and Client Ambassador team the Friday before schedule goes into effect in the absence of Client Ambassador Manager.
• Ensure all buildings are properly staffed on assigned shifts.
• Responsible for sending LAHSA bed census daily.
• Ensure that a blue card is completed for all participants admitted after hours and that the intake team is notified of afterhours admission.
• Ensure that all participants in the building 2AB shelter program are UA tested once a month or as needed by program requirements.
• Ensure that at least 3 locker searches are conducted monthly per bed area.
• Ensure that client ambassadors are conducting bed inspections and completing written working notice when violations are found, and that warning notices are provided to assigned programming team.
• Ensure that AWOLs are documented and provided to the designated programming team.
• Maintain a safe environment inside and outside of the facility; perform thorough rounds throughout assigned shift.
• Audit shift monitor and audit shift round logs to ensure staff are complying with rounds policy.
• Provide leadership and support to Client Ambassadors / volunteers in the absence of the Client Ambassador Manager.
• Assist with providing basic information about the facility and programs as necessary to visitors.
• Coordinate participant transportation requests, assign Drivers, coordinate Drivers relative to delivery/pickup of items for the facility as requested by the management team, and maintain / update vehicle forms and reports, including CHP paperwork.
• Ensure that VA shuttle is covered by a driver so that service is not interrupted.
• Help create and lead continuing educational programs and continuous quality improvement processes for team members.
• Assist Client Ambassador Manager with training and monitoring new hires to ensure that are prepared and performing their job duties.
• Asist with inspecting all incoming packages for staff / clients to ensure mail / package procedure is being followed.
• Prepare written reports for all incidents using logs and incident report forms as needed.
• Monitor participant medication, as needed.
• Monitor activity on campus and on video monitors and investigate / report activity and incidents as necessary to Client Ambassador Manager and Associate Director.
• Assist with training and monitoring Client Ambassadors to ensure proper screening and property searches are completed of all of visitors and participant.
• Responsible for making sure security booths in both buildings are well stocked with the necessary PPE, 1st Aid supplies and any other supplies necessary so the Client Ambassadors can perform their job.
• Monitor participants' interactions and activities and address concerning behavior including but not limited to fraternization, violating shelter policies etc.
• Provide orientation to onboarding volunteers.
• Audit volunteer timesheets on a weekly basis.
• Ensure staff and volunteers are dressed professionally and properly to perform their job.
• Responsible for control and operation of safe rooms in both buildings. Ensure that safe rooms logs are keep up to date and ensure all safe rooms are sanitized and the safe room logs are up to date.
• Ensure that the HR Generalist, Client Ambassador Manager and Associate Director are notified of any positive or symptomatic COVID-19 participants or staff.
• Assist with isolating any COVID positive participants and participants case manager and program manager are notified of isolation.
• This position involves interaction with clients who may be distressed, have severe or chronic behavioral health conditions, and/or are irritable.
• Is subject to frequent interruptions. Residents, personnel, visitors, agencies/personnel, etc., under all conditions and circumstances. Is subject to hostile and emotionally upset residents, Personnel, and visitors.
• Must communicate effectively verbally and in writing with others, including other staff members, leadership, and external contacts.
• Perform all duties in a courteous, professional, and respectful manner. Establish and maintain effective and positive work relationships with others contacted in the performance of required duties. Perform all duties with courtesy and respect, maintaining a healthy relationship with the staff and participants.
• Must exercise caution to prevent injury from falls, etc. as well as reactions from dust, disinfectants, and potential other air contaminants.
• May need to process citizen's arrest paperwork with law enforcement regarding client / non-client trespassing and attend associated court dates.
• Must be able to work beyond normal working hours, holidays, weekends, and in other positions temporarily, when necessary. Schedule is subject to change on needs of department.
• Is subject to callback during scheduling and staffing locations, emergency conditions as needed (e.g., severe weather, evacuation, post-disaster, etc.).
• Perform all other duties as assigned by the Client Ambassador Manager, Associate Director, and other management staff.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

• High School degree or GED with 1 year of work experience.
• Driver License commercial Class B preferred.
• If in recovery, must have 2 years of sobriety.
• Experience in mental health and/or addictions fields preferred.
• Understand and support the mission of The Salvation Army.
• Basic literacy skills, including computer skills.
• CPR and First Aid certification required within 14 days of hire, and annually thereafter.
• TB-cleared prior to start date, and annually thereafter.

Skills, Knowledge & Abilities

• Ability to exercise sound judgment in carrying out assignments independently.
• Good time management skills.
• Good oral and written communication skills.
• Strong sense of workplace ethics and understanding of confidentiality protocols.
• Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner.
• Ability to effectively use office equipment (fax and copies).
• Must be able to work any shift and/or assigned schedule. This includes but not limited to weekends, evenings, overnight and holidays.