APD Claim Manager I - Meemic

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

APD Claim Manager I - Meemic

What you will do:

The Auto Club Group is seeking aAPD Claim Managerwho will be responsible for the cost-effective administration and operation of general claim teams.

In this position, you will have the opportunity to:

• Manage teams with respect to assigned products and services.
• Evaluate team operations, cost effectiveness, efficiency, quality of service, individual and overall team performance.
• Identify training needs and establish training priorities for department.
• Coach and counsel team members engaged in providing claim service delivery in Michigan and/or out-of-state areas.
• Participate in the development/revision of claims training information/programs.
• Update training materials and practices and ensures distribution to claims personnel.
• Manage and administers claim review and auditing functions.
• Analyze problems relating to products and services and make recommendations for improvement and implements approved method.
• Monitor customer service levels to ensure delivery of high-quality service.
• Effectively respond to both internal and external customer inquiries and complaints.
• Monitor activities of vendors who support claim operations as needed.
• Assist the management with establishing short, intermediate, and long-term goals and objectives.
• Assist in the development of the budget for the respective team.
• Review and monitor reports to ensure team operations are within approved budget. Responsible for explaining budget variances.
• May manage staff involved in out-of-state losses processed within the State of Michigan and/or in out-of-state locations to ensure adherence to individual state, company, and departmental requirements.
• Develop and manage internal controls to audit claim functions.
• Provide coverage, assistance and support as needed.

With our powerful brand and the mentoring, we offer, you will find your position as aClaim Managercan lead to a rewarding career at our growing organization.

How you will benefit:

• Our Auto Club Group Auto Physical Damage Claim Manager Iearn a competitive annual salary of $90,000 - $102,000to start with the opportunity for annual bonus incentive.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
  • 401k Match
  • Medical
  • Dental
  • Vision
  • PTO
  • Paid Holidays
  • Tuition Reimbursement

We're looking for candidates who:

Education:

• College level coursework in Business Administration, Insurance, or a related field or the equivalent in related work experience. Bachelor's degree preferred.
• Successful completion of ACG endorsed training programs to include negligence, coding/reserving, general claim handling and negotiation skills.
• In states where an adjuster's license is required, the candidate must be eligible to acquire a state adjuster's license within 90 days of hire and maintain as specified for appropriate states.
• Completion of IIA (Insurance Institute of America) or other insurance coursework

Experience to include:

• 5 years of claims handling experience
• Participating in the design and implementation of medium to large projects
• Project planning and management
• PC software applications (e.g., Windows 95 or 3.11 operating systems, MS Word, Excel, PowerPoint, Access, VISIO)
• Knowledge and experience to include:
• Home construction/repair, product and labor cost, and alternative methods of repair
• Policy coverage terminology
• Claims processing policies and procedures.
• Subrogation procedures
• Investigation and negotiation techniques
• No fault law, fair trade practice act, essential insurance act
• Claims operations and handling procedures.
• Claims terminology and processing systems.
• Measurement tools for monitoring goal achievement
• Developing, conducting, and evaluating claim training programs/materials
• Concepts and principles involving various injury claim procedures.
• Claim settlement procedures.
• Case reserve management
• Insurance policy provision
• Indications of potentially fraudulent activities

Management ability to include:

• Strategic planning
• Analyzing and problem solving
• Organization and planning
• Budget preparation
• Decision making
• Leadership
• Team building
• Facilitating teams
• Developing, coordinating, or delivering training programs
• Basic PC skills
• Previous management or supervisory experience.

Ability to:

• Communicate effectively with others in a work environment.
• Prepare and present written and oral reports to all levels of management.
• Coordinate activities of team members
• Strong written and oral communication skills.
• Possession of a valid State driver's license.
• May work long and irregular hours to include weekends and holidays.
• Must reside in the state of Michigan.

Work Environment

• This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit