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Salesforce Business Analyst

The Auto Club Group
United States, Michigan, Dearborn
1 Auto Club Drive (Show on map)
April 12, 2024
It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: Reports to (job title): Salesforce Functional Leader I. Position Description Primary Duties and Responsibilities (details of the basic job functions): The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs. Duties may include: Collaborate with cross-functional teams to ensure alignment between business needs and Salesforce functionality. Gather, refine and drive requirements Building business stakeholder relationship Uncovering needs through flow diagrams Facilitate requirements working sessions Relaying and clarifying requirements for the development and testing teams Prepare and/or review test cases Provide Training for pre and post deployment. Maintain a healthy refined backlog Participate in Agile Ceremonies Supervisory Responsibilities (briefly describe, if applicable, or indicate None): none II. Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): A bachelor's degree in Business Administration, Information Systems, or related field. Certified as Salesforce Administrator Experience: 2+ years experience in Salesforce as an Administrator or Business Analyst Knowledge and Skills: Knowledge of Sales and Service processes in Salesforce Strong analytical and problem-solving skills. Good written and verbal communication and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Ability to pivot in a fast-paced environment. Understanding and Agile mindset III. Preferred Qualifications IV. Work Environment Works in a temperature-controlled office environment. May work in remote/virtual environment. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.