AV/VC Event Support Technician

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and servicesto drive specific business outcomes such as digital transformation, innovation, and operational agility.Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world's biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

The Event Support Technician is responsible for providing high-level technical assistance to the internal users of our client. This role will support collaboration meetings usingA/V systems. Meetings include All Org events, webinar, and global audio or video sessions of all sizes. Support of various media events and training sessions will also be required. This role will also require a solid understanding of VC platforms such as Zoom and Cisco. Must demonstrates a solid understanding of IP Networking technologies (knowledge of the OSI model, experience troubleshooting TCP/IP based issues, switches, routers, etc.) SIP and Slack knowledge is a plus.

How You Make An Impact:

• Operations validation against documented VC standards.
• Inbound support task management.
• Escalation of complex issues to appropriate support teams.
• Set-up and break down audio-visual equipment for meetings and events, such as, projectors, microphones, speakers, etc.
• Operate and monitor equipment during meetings, such as sound levels, remote cameras, video playback, and webcasting.
• Communicate with users regarding requirements for upcoming meetings.
• Connect Windows and Mac devices to Audio Visual equipment.
• Instruct users in operation of equipment, if necessary.

Required Skills:

• Minimum of 2 years' experience in audiovisual or related field
• Strong customer service skills with the ability to communicate effectively
• Strong focus and organizational skills
• Understanding or willingness to learn wiring diagrams and signal flow
• Demonstrated ability to work independently and prioritize multiple competing tasks
• Experience with ticketing systems (ServiceNow knowledge is a plus)
• Exposure as operating technician for live audiovisual special events a plus

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Estimated Pay Range: $32 - $39 USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.