Customer Service Intern

Worthington Enterprises
United States, Ohio, Columbus
April 10, 2024
Retailer Portal Optimization Identify the components of each Retailer Portal utilized by the team Develop How-to guides for primary customer service tasks within portals Fine Management: Identify root causes of preventable fines Develop automated reporting through collaboration with analytics/collections team Identify opportunities to move from reactive to proactive fine management processes Create Customer Service Training "Manual" that can be utilized in employee onboarding Review existing SOP's to validate if they are current. Develop new SOP's/How-to Guides as needed Evaluate the most effective sequence of training topics when onboarding employees Design new file sharing system for the CSR team to drive better communication, collaboration and training. Re-organizing existing information currently saved in multiple backup folders into new system Assist with other special projects to drive efficiency across the customer service team