Responsibilities: * Assist rental customers in a polite, friendly, and professional manner, whether in person or on the phone
* Ask customer questions to determine their rental needs and recommend proper equipment. Provide alternative suggestions if appropriate
* Prepare rental forms and contracts by obtaining customer signature and other information as required
* Explain rental fees and provide information about rented items, such as the operation of equipment and safety features
* Answers telephone and receives orders by phone
* Resolve customer problems and answer questions
* Schedule equipment delivery and pickups and assist customer with the loading and unloading of equipment when necessary
* Daily audits of open contracts and call overdue rentals
Qualifications: * Complete rental transactions on (rental software) and perform basic tasks, including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers
* Periodically update and review the company website for accuracy and messaging
* Cleans showroom floor and equipment. Arrange showroom displays. Keep shelves organized, stocked, and clean
* Report safety violations to supervisor
* Adhere to all company policies, procedures, rules, and regulations in written or verbal form
* Comply with government safety requirements and other regulations and security in-store
* Attend department, store, and safety meetings
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