Job posting has expired
Contract Coordinator
 Spectraforce Technologies | |
 United States, Illinois, North Chicago | |
 April 24, 2024 | |
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Description:
Title: Contract Coordinator Duration: 8 months Location: North Chicago, IL 60064 (Hybrid) Purpose: Describe the primary goals, objectives functions or outputs of this position. * Partner with our customers to effectively resolve Contract Management System (CMS) issues through phone, email, and Microsoft Teams. * Provide support and guidance to professionals across the CMS customer base. * Provide accurate contract processing utilizing the CMS. Responsibilities: * Develop deep knowledge of the CMS platform. * Respond to customer inquiries in a timely and accurate manner. * Assist with answering how-to questions and navigation through a variety of workflows, i.e., onboarding, contract review, and Adobe Sign contract execution. * Collaborate with internal stakeholders to identify opportunities to evolve current external/internal CMS system communications, reference/training guides, and iHUB system "help text" functionality. * Diagnose software issues and engage with systems teams to remove roadblocks. * Follow-up regarding the status of contracts of US, OUS consultants, and affiliate Clients managed. * Independently review, draft, and process standard boilerplate contractual template agreements through CMS. * Answer Client Consulting hotline calls and triage to correct resources. Qualifications: List required and preferred qualifications (up to 10). Include education, skills, and experience. * High School diploma or equivalent. Some college preferred. * 2-4 years of experience within a customer service / administrative role, working in a fast-paced environment, specifically the pharmaceutical industry is a plus, with a desire to provide a high level of customer service. * Proficient in Microsoft Word, Excel, Outlook, OneNote, Teams, DocuSign, Adobe Sign - Smartsheet application is a plus - Demonstrates good systems and business process aptitudes * Must possess the appropriate level of skills necessary to effectively interface with all levels of Client employees, external Healthcare Professionals, Scientific Advisors, Vendors, and Patients. * Fast learner with robust problem-solving and critical-thinking skills * Strong communication, presentation, and interpersonal skills and the desire to provide a high level of customer service. What are the top 3-5 skills requirements should this person have? 1: Great verbal and written communication skills. 2: Provide interpersonal and customer service-driven outcomes, i.e. - empathy, time management, active listening, emotional intelligence, and problem-solving. 3: Ability to independently perform contract review and compliance reviews. 4: Excellent organizational skills, attention to detail, and strong oral and written communication skills. 5: Experience in a fast-paced environment with the ability to multi-task | |