Technical Product Manager

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and servicesto drive specific business outcomes such as digital transformation, innovation, and operational agility.Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Milestone is looking for a Technical Product Manager to support our client's Wireless MVNO / Wholesale business. The Technical Product Manager will play a pivotal role in collaborating closely with internal and external stakeholders. The role will encompass defining product capabilities, features, and requirements while crafting acceptance criteria and test scenarios. Additionally, the TPM will review both functional and technical designs, ensuring alignment with project objectives. Beyond these essential duties, the role will actively contribute to streamlining critical business functions such as partner onboarding, service activation, billing, and service support. The product manager will help drive the creation of comprehensive user stories and acceptance criteria, fostering efficient project execution.

Responsibilities:

Work closely with Technical Product Managers and Wholesale Partners to define internal and commercial capabilities and services.

Define product capabilities, features, requirements, and acceptance criteria.

Create product test conditions and scenarios.

Review functional and technical designs done by technical project team.

Manage partner and stakeholder expectations by providing regular updates

Work onsite 2+ days a week at the Bellevue, WA

Experience / Required Skills:

Prior experience working in Wireless Telecom

Understanding of common business functions in the Wireless Industry (e.g., partner onboarding, account and service activation, customer billing, service support, deactivation).

Understanding of Customer Billing and common Billing functions.

Awareness of the role the Cellular Network plays in providing service to wholesale customers.

Experience creating User Stories and Acceptance Criteria for new product features and enhancements.

Versed in Agile methodology, ceremonies, and terminology.

UI Design experience with web-based apps and digital forms.

Familiarity with Microsoft Power Platform, specifically Power Pages.

Prior experience using JIRA for creating and tracking requirements, User Stories, and Acceptance Criteria.

Local to Seattle and able to work onsite 2-3 days a week

Soft Skills:

Excellent verbal and written communication skills.

Proven ability to identify and solve complex challenges.

Demonstrated flexibility and adaptability.

Innovative thinking and problem-solving ability.

Strong critical thinking skills.

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Estimated Pay Range: The estimated pay range for this position is USD $110,000/Yr. - USD $120,000/Yr. and is an Exempt role.

Benefits:
We offer comprehensive benefit options which vary depending on role, location, and employment type. Benefit options may include Medical, Dental, Vision, 401(k), Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Spending Accounts, Parental Leave, Paid Time Off, and Holidays. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.