Assistant Executive Housekeeper - MGM Grand

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

It is the primary responsibility of the Assistant Executive Housekeeper to manage all operations for assigned areas within Housekeeping, and to perform all assigned functions/duties in accordance with established guidelines/ procedures.

THE JOB:

• Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.
• Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company's established guidelines/standards.
• Participates in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
• Manages Human Resources responsibilities for Housekeeping
• Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
• Assumes full responsibilities of the Executive Housekeeper in his/her absence.
• Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service.
• Ensures adherence to guest service standards within established departmental policies and procedures.
• Evaluates and offers corrections/modifications to systems/structures that create problems or impede commitment to excellence in service.
• Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
• Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives.
• Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible.
• Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.
• Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards.
• Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards.
• Establishes and maintains effective working relationship with all departments.
• Works closely with the Scheduling Attendants to ensure all bidding processes for positions within assigned area(s) of responsibility are handled in accordance to policies, procedures, and established timelines.
• Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary.
• Performs other management duties as assigned/required.

MINIMUM REQUIREMENTS:

• Bachelor's Degree or equivalent experience in Housekeeping Management
• 2+ Years of Prior Relevant Experience in Housekeeping Management

PREFERRED:

• 3+ Years of Prior Relevant Experience Supervisory experience in a major hotel/resort complex
• 1+ Years of Prior Relevant Experience Supervisory experience in a Union (bargaining unit) property
• Fluency in Spanish language