Technical Service Representative, Industrial Wood

The purpose of this position is to provide technical support for the Wood segment to field sales in order to increase account growth ultimately impacting division profit.

• Communicate competitive information, new products and selling issues to Sales Force.
• Communicate extended product knowledge in Wood markets and technologies.
• Manage product test runs at designated customer facilities.
• Assist sales reps in calling on prospective customers/target accounts; provide technical support for product demos as directed.
• Position interfaces with cross functions related to incoming color QC, oversee color quality in production and new color developments which leads to elimination or reduction in customer complaints.
• Position is responsible for training customers on use of color matching equipment and development of colors.
• Maintain contact with laboratory on current technical issues.
• Assist with equipment installations and various line or equipment modifications/adjustments.
• Conduct technical training seminars at customers' facilities.
• Evaluate product complaints and decide best way to resolve problem.
• Assist customers in preparing paint specifications to meet product applications.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Assist sales reps by preparing samples, panels, etc. for presentations.
• Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.
• Other duties as assigned.

BASIC QUALIFICATIONS:

• High school education or equivalent is required.
• Ability to work all scheduled hours as needed.
• Employee must have a valid driver's license.
• Employee may be required to retrieve material from shelves and floor stacks and lift and carry up to 100 lbs. on occasion.
• Employee will spend approximately 45% of the day sitting (due to driving). Employee must be able to drive a car or van, since a major portion of this position is traveling from site to site.
• Must be able to tint paint, therefore, must be able to distinguish one or more chromatic colors.
• Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
• Employee must be able to operate a hand truck and/or material handling equipment.
• Employee must be able to operate a computer and communicate via the telephone.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status.

PREFERRED QUALIFICATIONS:

• Prefer a bachelor's degree in a business-related field.
• Technical experience within the paints and coatings industry.
• Wood experience and/or knowledge

TRAVEL

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