Field Based Community Health Worker - Monroe, LA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Community Health Worker will be part of a care coordination team who will manage complex members in the community. The CHW will support the clinical team in implementation of member care plans and will assist with location of members in the community.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm EST). It may be necessary, given the business need, to work occasional overtime. Our office is located within 60 miles of Monroe, LA.

We offer 3-6 weeks of paid training. The hours during training will be 8:00am - 5:00pm EST, Monday - Friday.

Primary Responsibilities:

• Partner with clinical care coordination team to manage complex members in the community
• Seek and find members in the community who have been labeled unable to reach
• Conduct assessments as needed, i.e. health risk assessment
• Perform targeted activities to complete care plan interventions and to support STAR gap closure
• Proactively engage the member to manage their care
• Partner and collaborate with internal care team, community partners and providers
• Consult with clinical team based on defined triggers
• Support identification of and access of Medicaid benefits to support care needs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• Ability to travel 75% of the time within 60 miles of territory assigned
• 3+ years of experience working within the Community Health setting in a field based healthcare role
• 2+ years of experience working within the local community, with demonstrated knowledge of culture and values within the community and familiarity with the resources available within the community
• Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
• Ability to navigate a windows environment and utilize Microsoft Office in a professional setting including the ability to create, edit, send, save documents using Word
• Ability to navigate a windows environment and utilize Microsoft Office in a professional setting including the ability to create, edit, send, save spreadsheets using Excel
• Ability to navigate a windows environment and utilize Microsoft Office in a professional setting including the ability to create, edit, send, save correspondence using Outlook
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm EST). It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• LPN (Licensed Practical Nurse) Licensure or CNA / HHA
• Bilingual fluency in English and Spanish
• Community Health Worker (CHW) Accreditation
• Experience working in Managed Care
• Knowledge of Medicaid/Medicare population

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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