Head Cashier - Card Services

Working Title: Head Cashier - Card Services

State Role Title: Administrative and Office Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

College/Division: Business Services

Department: 300117 - Card Services

Pay Rate: Pay Range

Beginning Review Date: 04/23/2024

Specify Range or Amount: $37,000 - $42,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

About JMU:

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

Vision
To be the national model for the engaged university: engaged with ideas and the world.

Who We Are
Located in the heart of Virginia's beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master's and doctoral levels. The university is committed to expanding diversity, fostering equity and inclusion, and supporting superlative teaching and scholarship. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

The Card Services department at James Madison University is seeking a highly motivated full-time Head Cashier. This position is located in our Customer Service office and is responsible for daily interactions with customers. The hours are Monday through Friday 8am - 5pm with some extended hours during our peak times (summer orientations and semester start ups).

Duties and Responsibilities:

- Provide superior customer service at all times
- Collect and process payments for JACards, meal plans, and declining balance accounts
- Maintain accurate data in CSGold
- Ensure accurate keying of account sales and deposits
- Maintain accurate documentation of UREC accounts
- Process meal plan changes
- Post charges to student accounts through PeopleSoft
- Provide backup assistance to the Business Manager
- Assist with Orientation
- Assist with Registration during semester start-up
- Maintain office supply inventory
- Maintain inventory of card and printer supplies
- Oversee the general operation of the front line
- Schedule and Supervise the front line staff

Qualifications:

- Previous customer service experience
- Attention to detail
- Ability to work independently and as part of a team
- Strong organizational skills, including planning, critical thinking and problem solving skills
- Ability to manage multiple responsibilities simultaneously
- Strong oral and written communication skills
- Ability and openness to learn new technology
- Understanding of basic accounting procedures
- Proficient knowledge of Microsoft Office products, specifically Excel, Outlook, Word and Teams

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

Additional Posting Information:

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.