Proctoring Assistant- Full Time

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

An Associate In-House Proctor is an entry-level position within the In-House Proctoring area serving as a main point of student contact within the university for the In-House Proctoring administration of computer scored assessments. An Associate In-House Proctor has the essential responsibility to communicate with students, schedule exams and proctor to create a successful experience for the student in which to take his/her exam. Associate In-House Proctors must be available to proctor for the assigned shift as work plans and schedules are pre-defined as agreed upon during hiring.

Essential Functions and Responsibilities:

• Communicate with students within 24 business hours via email and/or phone regarding scheduled exam
• Schedule exam using multiple platforms
• Support the launch process of objective assessments.
• Proctor exam for students creating a successful testing experience for the student
• Conduct and manage proper documentation procedures as defined by the department.
• Take initiative and act independently in completing assignments that are assigned with general direction from a manager, supervisor, and/or lead, being self-managed.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Proficient use of MS Office.
• Adequate computer skills.
• Ability to navigate different technology platforms.
• Good communication skills, both verbal and written.
• Ability to collaborate with colleagues inside the department to gather information.
• Ability to keep a positive attitude with all members of WGU.
• Student obsessed mentality.
• Willingness to learn and grow.
• Ability to work in a fast-paced environment.
• Demonstrates professionalism.
• Ability to document interactions correctly.
• Detail-oriented.
• Proctor objective assessments and ensure a secure testing environment.
• Satisfactorily perform other duties as assigned.

Competencies:

Organizational Impact:

• Tasks are accomplished by following a defined standard or set of procedures to achieve day to day objectives with limited impact on the area.
• The work performed is closely supervised and consists of tasks that are routine and well defined with specific instructions to achieve standardized solutions.

Problem Solving and Decision Making:

• Problems and issues faced are routine and solutions are readily available. There is a well-established and familiar set of activities and/or processes that will derive a solution.
• There is a responsibility for checking data and information for minor changes.

Communication and Influence:

• Communication with contacts within the job area is typical, and information that is provided or obtained requires little explanation or interpretation.

Job Qualifications:

Minimum Qualifications:

• No more than 1-2 years of related experience.
• Requires basic knowledge of processes and procedures.

Department Specific Minimum Qualifications:

• Minimum earned High School diploma or GED
• Ability to work evenings and weekends need. 5 day work week with 3 evenings per week, full day Saturday and Sunday.

Preferred Qualifications:

• Bachelor's Degree preferred or some college experience preferred
• Computer troubleshooting experience/exposure preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.