Case Manager, The Village

Title: Case Manager

Reports to: Assistant Director/Project Director

Schedule: Sunday-Thursday 8:00am to 4:30pm

Status: Full-time, Non-Exempt (Hourly), Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan

Essential Duties and Responsibilities:

* Serve a caseload of approximately X clients, providing active case management for all assigned cases, including meeting weekly with each person individually

* Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness

* Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations

* Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.

* Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care

* Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers

* Facilitate intakes for individuals who are referred into interim housing

* Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach

* Facilitate wellness, enrichment, and life skills groups

* Provide crisis intervention when needed

* Maintain client confidentiality at all times while following agency, state and HIPAA regulations

* Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements

* Participate in case conferences, individual supervision, and other staff meetings

* Work in collaboration with other agency and program staff, in order to coordinate services

* Communicate effectively and in a timely manner with management, peers, and clients

* Participate in evaluation and trainings in order to better respond to client/community needs

* Other duties as assigned

Qualifications/Requirements:

* Bachelor's degree in related field, strongly preferred but not required

* Minimum of one (1) year of experience in case management required

* Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless )

* Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred

* Skilled in non-violent crisis intervention

* Ability to self-motivate and be flexible in a fast paced environment with minimal supervision

* Strong interpersonal and team building skills

* Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.

Responsibilities Common to All Agency Employees

Maintain a safe work environment and confidentiality at all times

Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues

Organize and prioritize multiple activities to meet all external and internal deadlines

Maintain professional demeanor that reflects positively on the agency

Demonstrate respect and courtesy toward others

Able to thrive in a work environment emphasizing teamwork and collaboration

Respond in a timely manner in all aspects of communication

Work with minimum supervision

Perform other duties as assigned

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Planning (403b)

Paid Holidays

Paid Vacation Days

Paid Sick Days

Employee Assistance Plans (EAP)

TELUS Health

Flexible Spending Account (FSA)

Basic Life / Accidental Death & Dismemberment (AD&D)

Voluntary Short- and Long-Term Disability

Voluntary Pet Insurance

Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

The People Concern University & Certificates

Corporate Discounts