Sales & Customer Service Representative

We are currently looking for a sales and customer service coordinator who will act as an intermediary between the customer, sales, and the production department to ensure that print jobs go into production.

• Validate with assigned customers the information required to put orders into production, ensure regular follow-up to keep them informed of the status of their orders and answer their questions, and proceed with invoicing.

• Follow-up on orders and deadlines for all stages of production and liaise with other team members to ensure that customer expectations are met.

• Process subcontract orders and manage customer complaints and non-conformances.

• Manage predetermined customer inventory levels to ensure continuous replenishment.

• Collaborate with planning and shipping to ensure on-time delivery.

• Collaborate in identifying alternatives/solutions to moderately complex problems and contribute to customer retention and service improvement.

• Update price lists for recurring products.

• 1 to 3 years' experience in a similar position, ideally in sales coordination

• Excellent oral and written communication skills in French and English (regular exchanges with customers outside Quebec and the United States)

• Proficiency in MS Office suite, particularly Excel

• Experience of working with ERP and VMI (Vendor Managed Inventory) systems

• Knowledge of the flexible packaging market an asset

• Telecommuting possible in hybrid mode after integration (2 days/week face-to-face). Our offices are located at 12 300 Metropolitan Boulevard East, Montreal, Quebec. On-site parking.

• Generous group insurance plan tailored to your needs and those of your family, including unlimited access to a telemedicine service (Dialogue platform).

• Employer-contributed pension plan

• Free access to the company gym

• Profit-sharing program

• Employer participation in the Opus et Compagnie program

With over 8,000 employees and 41 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.TC Transcontinental Packaging brings a distinctive blend of art, science, and technology to create flexible packaging that preserves our customers' products and enhances their brands on store shelves. The Packaging Sector has over 4,000 employees and 25 manufacturing facilities worldwide, specializing in the extrusion, printing, laminating, and converting of plastic products.

A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products.

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