FRFS Training and Development Specialist

Federal Reserve Bank of Kansas City
remote work
United States, Georgia, Atlanta
April 17, 2024
CompanyFederal Reserve Bank of Kansas City The Training and Development Specialist works with the Federal Reserve FRFS team to coach and train team members within different Federal Reserve Districts. Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine Solutions, Fedwire, National Settlement Service (NSS), FedCash, FedACH (Automated Clearing House), Check Services, and the FedNow Service. In 2020, we undertook a strategic effort to transform FRFS from a product and support office framework to a national, enterprise-focused organization. The enterprise structure integrated the prior retail, wholesale, cash, and customer relations product and support offices into a new organization, which was further joined by the FedNow team in early 2024. Our North Star strategy, with the new structure, is to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff. We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community. Key Activities: Performs and/or coordinates activities related to department, District, or System training efforts, which include developing, delivering, and/or evaluating training programs in a classroom or virtual environment using a variety of training methods and tools. Consults with business areas to identify and analyze training needs and training approaches. Ensures subject matter and delivery mechanisms are relevant to the audience and environment. Determines appropriate, feasible, and effective solutions and provides recommendations and deliverables to meet training needs. Leverages existing and new tools and software to advance content delivery and consumption, which may include video creation/editing and eLearning instructional design and development. Creates training documentation, updates/revises instructional materials, and creates and/or reviews training tool development. Training content may include documents, presentations, videos, knowledge articles, etc. Plans, coordinates, and conducts long- and short-term projects. Participates in the development of the skills and talent of department, District, and/or System staff. Monitors training effectiveness and/or achievement of desired results by soliciting feedback from participants and others to make recommendations to management regarding updates, revisions, and improvements to course content and/or delivery methods. Qualifications: Typically requires at least 2 years of relevant experience Typically requires an Associate's degree in organizational development, education, communication, business, or closely related field Electronic instructional design expertise with intermediate to advance experience working with Articulate 360 and Adobe Premiere Strong internal subject matter expertise and/or strong experience with training teams required Strong problem-solving skills, excellent customer service skills, effective, clear, and concise oral and written communication skills. Ability to multitask and use time efficiently to meet project deadlines. Ability to lead, coach, and mentor others Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Additional Information Locations: Hybrid, 20% on-site requirement Atlanta, GA- Kansas City, MO - Minneapolis, MN Not eligible for remote work Screening: Certain eligibility requirements apply. Sponsorship: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Benefits are based on Federal Reserve District and are subject to change due to geographical location. Follow us on* , Instagram, , and Full Time / Part TimeFull time Regular / TemporaryRegular Job Exempt (Yes / No)No Job CategoryTraining/Curriculum Development Work ShiftFirst (United States of America) The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.