IT Executive Support Specialist

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

This is a high profile, global role, with direct IT support responsibilities to the Rockwell Automation CEO and staff. You will possess a high degree of confidentiality, excellent customer service skills and knowledge of a modern Microsoft IT environment. You will be flexible in working hours with the ability to occasionally support the executives remotely during off-hours.

This position is located onsite daily in the Milwaukee, WI HQ office.

You will report to a Technical Leader for our Command Center.

• Provide IT end-user white glove support for top level executives.
• Primary contact for all IT issues and requests involving Rockwell Automation executives.
• Work with IT teams and vendors for problem resolution. Requests could include:
• PC, iPad, mobile phone, printer and other computer hardware issues / setups.
• Shared calendar and mail issues / setups.
• Cultivate the relationship between IT and the executives, representing the executive's needs during the planning of any IT project implementations (i.e. browser upgrades, new PC rollouts, new application deployments, etc.).
• Notify and train executives and executive admins on new technologies, changes and upgrades/enhancements of current software or hardware.
• Set-up, support and monitor meetings of the Board of Directors and departmental meetings.
• Oversight and management of 3rd party contractors assisting in the executive support activities.
• Display a calm, positive demeanor with the ability to resolve an issue or fulfill a request with discretion.
• Explain complicated IT issues to non-technical end users.
• Occasionally travel to support offsite meetings.
• When not providing executive support, you may work in the Mequon, WI location supporting the Rockwell Automation IT Zone and assisting end-users and IT teams.

• Bachelor's Degree or equivalent years of relevant work experience
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to travel up to 10-15% as needed.

• Typically requires 5+ years of relevant work experience within IT
• Working knowledge of the following software:
• Windows 10
• O365 environment including Microsoft Office, Outlook, Teams, Teams Live, and SharePoint
• Mac OSX
• iOS
• Active Directory User Administration
• Google Chrome, Microsoft Edge, Firefox, Safari
• Working knowledge of the following hardware
• Mobility devices (iPhone, iPad, Android phones & tablets)
• Lenovo & Dell laptops
• Macbook Air/Pro
• Multifunction printers
• AV equipment and video conferencing (Cisco, for example)
• General networking knowledge - TCP/IP, VPN, Certificate-based and home wireless, etc.
• Previous experience supporting end-users in person and remotely.
• Experience thriving in high-stress situations or working through unknown technology issues.
• Experience with ServiceNow or another ITSM ticketing/knowledge management tool.
• Microsoft O365 certifications.
• Apple/Mac certifications.

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that fit with your personal life.
• To learn more about our benefits package, please visit at .

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.