Senior Implementation Manager - Financial Protection - National Remote

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.^SM

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer weeks of on-the-job training. The hours of the training will be Monday-Friday, 8am-5pm.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Lead and manage implementation process for new and in-force customers with a focus on supporting our National Account, larger Key Account and Leave Management business segments
• Drive and develop a customized implementation plan for each account; initiate and lead projects to identify and resolve implementation transition issues specific to each client
• Serve as point person, both internally and externally, to ensure efficiency and consistency throughout our implementations
• Communicate customer's expectations to business partners via meetings or individual communication. Owns initiation of meeting and leads discussions. Engages in clear, effective communication to establish responsibilities and internal due dates for all business partners on each implementation. Leads ongoing meetings with client to review progress and risks and owns coordination of issue resolution
• Partner with Implementation leadership to drive operational efficiencies to drive results
• Analyze work processes to develop and recommend workflow improvements
• Perform meeting preparation activities and present information to customers for finalist meetings and implementation presentations
• Assist with onboarding, training, and coaching of new team members
• Be part of a team that is ever-changing and hard-working!

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 3+ years of experience in Healthcare / Insurance Industry
• 3+ years of experience in a customer facing role
• 2+ years of professional experience working in an implementation role
• Experience within Financial Protection team
• Experience with computer and Windows PC including Microsoft Excel (i.e. creating spreadsheets, v-lookups, pivot tables, etc.)
• Ability to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications:

• 2+ years of experience with Life, Disability, Supplemental Health (Hospital Indemnity, Critical Illness, or Accident), and leave management

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Excellent verbal and written communication, presentation and negotiation skills
• Customer centric mindset

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $33.75 - $66.25 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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