Compliance Specialist, FedRamp

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are seeking a dedicated and driven Compliance Specialist to join our FedRAMP Compliance team. This role is ideal for someone with a background in cybersecurity or cloud security with experience interacting with governmental agencies, who is ready to apply their skills and contribute to our mission of maintaining a secure and compliant cloud platform. If you have a military or government background with experience in compliance or security, we encourage you to apply.

Responsibilities:

• Compliance Oversight: Oversee and ensure compliance with FedRAMP requirements and other relevant regulations. Conduct regular audits and assessments to maintain compliance.

• Access Management: Manage access control processes for authorized users, ensuring strict adherence to security protocols and policies.

• Coordination and Liaison: Serve as a liaison between our organization and government agencies or auditors. Coordinate meetings, prepare documentation, and facilitate discussions as needed.

• Risk Management: Assess and mitigate risks to our cloud platform. Develop and implement strategies to address compliance gaps and security vulnerabilities.

• Documentation and Reporting: Maintain accurate records and documentation for audits and assessments. Prepare detailed reports on compliance status and security incidents.

• Training and Mentorship: Provide guidance and mentorship to junior team members. Facilitate training sessions on compliance procedures and best practices.

• Incident Response: Lead incident response efforts in the event of security breaches or incidents. Coordinate with internal teams and external stakeholders to resolve issues promptly.

• Continuous Improvement: Identify areas for process improvement and implement solutions to enhance security posture and compliance effectiveness.

Minimum Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field.

• US Citizenship is required to perform certain FedRAMP-related interactions

• Experience with security auditsandassessmentsto ensure compliance with FedRAMP standards.

• Understanding of other cloud security frameworks such asISO 27001,SOC 2, andCIS Controls.

• Experience in conductingsecurity risk assessmentsfor cloud services.

• Ability to identify and mitigatesecurity risksassociated with cloud deployments.

• Strong leadership abilities with experience in managing projects. Excellent communication and interpersonal skills. In-depth knowledge of operation management and government regulations.

Nice to have:

• Significant experience in roles related to government operations, regulatory compliance, or security operations is highly desirable. This may include experience in government agencies, regulatory bodies, or private sector organizations with a focus on compliance, security, or operations.

• Experience evaluating cloud providers'security controlsagainst FedRAMP requirements.

• Familiarity withcloud security standards, including NIST SP 800-53, FISMA, or OMB Circular A-130.

• Knowledge ofsecurity documentation, including System Security Plans (SSPs), Security Assessment Reports (SARs), and Plan of Actions and Milestones (POA&Ms).

• Advanced certifications or relevant military/ government experience are highly desirable.

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.