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Head of U.S. Customer Operations
Zoetis, Inc | |
United States, Pennsylvania, Malvern | |
April 19, 2024 | |
States considered: PA, NJ ROLE DESCRIPTION The Head of Customer Operations will operationalize and lead U. S. Commercial support for rebate, pricing, and indirect sales administrative activities across species units (Petcare, Livestock and DX). The role will involve frequent interaction and partnership with key stakeholders across function including therapeutic area commercialization teams, corporate, specialty and distribution, independent pet care, BU leads, marketing, sales, legal finance, NRM and ZTD organizations. The ideal candidate is a leader in operations management with strong business acumen and demonstrated experience delivering customer service excellence. They will lead and mentor an operations team to support program offers ensuring financial integrity. The successful candidate must be self-motivated, detail-oriented with strong independent problem-solving skills, able to lead operations, coordinate technical solutions and be comfortable in an environment of changing priorities. The position requires a candidate who is comfortable translating business incentive offers into solutions that can be fully executed and operationalized. RESPONSIBILITIES
LEADING PEOPLE
QUALIFICATIONS:
TECHNICAL SKILLS REQUIREMENTS
PHYSICAL POSITION REQUIREMENTS
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. |