Director of Admissions (SNF) - Full Time

JOB SUMMARY

The Admissions Director is responsible for census performance, sales performance internally and externally, Guest Relation, manage administrative functions of the Admissions process.

ESSENTIAL FUNCTIONS

Include the following. Other duties may be assigned as necessary.

* Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.

* Attain or exceed overall census and private pay objective meet or exceed objectives on inquiries and Internal Physicians marketing.

* Attain and exceed external selling objective set for hospital physician and community resources contact. Develops a regular contact schedule with hospitals discharge planners.

* Adhere to admission process. Takes inquiries and has complete application, including financial screen, medical and personal information for all residents.

* Responsible for coordinating comprehensive resident satisfaction program. Sets up and maintains a model room as appropriate assist and initiate new admission checklist to appropriate department (or coordinate in making pre-admission checks). Ensure that Resident and guarantor are appropriately welcomed and settled on admission day. Obtain feedback from new resident and guarantor to ensure and determine satisfaction.

* Maintain operational control of external selling process and complete list of 3 categories of referral sources. Conducts a formal follow up thank you system to referrals.

* Confers with physicians (when applicable), nursing, housekeeping, environmental services and other staff members to coordinate and schedule admission of patients or residents.

* Interviews patient/ resident or patient / resident's representative to obtain necessary personal and financial data to determine eligibility for admission.

* Assigns accommodations based on clients preference, needs, availability of space, physician's admittance orders (when applicable), and other information.

* Ensures that the accommodation is clean, refurbished and presentable according to prior agreements, governmental guidelines, company standards and patient / guest expectations.

* Prepares records of admission and discharges, compiles occupancy and other required data.

* Contacts insurance company to verify patient / resident coverage and obtain information concerning extent of benefits and answers questions regarding statements and insurance coverage.

* Determines work procedures, prepares work schedules, expedites workflow, issues written and oral instructions and studies and standardizes procedures to improve efficiency of subordinates.

* Ensure all admission forms are completely reviewed by, completed and signed by residents and guarantor.

* Develops center tour source using features and benefits.

* Attends and participates in department head meetings, patient/resident evaluation meetings, and other meetings as assigned.

* Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws which may include directly or indirectly supervise 1 or more marketing assistants and/or admissions assistant, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

* Follows and ensures department safety standards, practice body mechanic techniques and participate in campus-wide safety programs.

* Performs all duties in a safe and efficient manner. Wears PPE/safety equipment as required for the job. Reports any safety hazards and/or accidents to supervisor.

JOB REQUIREMENTS and QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

* Bachelor's degree (B.A.) from a 4-year college or university; or 1-2 years related experience and/or training; or equivalent combination of education and experience.

* Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

* Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals; ability to calculate figures and amounts such as discount interest commissions proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.

* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Regularly required to talk or hear.

* Frequently required to stand, walk and sit.

* Occasionally required to use hands to finger, handle, or feel; and reach with hands and arms; and taste and smell.

* Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

* Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Occasionally exposed to outside weather conditions.

* Noise level is usually moderate.