Analytics Advisory Associate Manager

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

In todays business environment, growth isnt just about building valueit's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating modelone that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clientsby harnessing talent, data and intelligence to redefine their operating models.

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Analytics Advisory Associate Manager

• Analyze and develop executive level insights, strategies, and reports.
• Assist operational managers and team leads in the delivery of metrics
• Shift planning, forecasting schedules (long-and short-range plans), hiring requirements and other staffing requests
• Work closely with the client workforce management team to determine demand, routing and staffing of agents
• Provide regular reports on service level adherence, agent productivity, utilization, attendance
• Monitoring of agent queues and generate performance reports to identify performance trends
• Required to standardize mechanism for collection of historical data on call volume, shrinkage, AHT, service levels, et cetera for trending as well as to automate reports to remove inefficiencies.
• Monitor agents adherence to schedule and prepare team roster in advance to ensure operational efficiency
• Prepare dashboards to be used for weekly, monthly, and quarterly governance meetings
• Understand the different stages of a sales prospecting funnel (i.e., Sirius Decisions waterfall) and be capable of building reports in Salesforce to track the leading indicators and other relevant performance metrics
• Proactively conduct analysis of those metrics to identify trends over time, performance risk areas, and assist leadership with root cause analysis of any team performance challenges
• Build out and maintain sales performance dashboards in Salesforce with Sales Manager and Agent-facing views for teams to self-monitor performance and progress to goals
• Be responsive to requests from management for adjustments or updates to performance reports and dashboards to ensure consistent, accurate visibility into key metrics
• Develop a strong understanding of a complex reporting environment that involves data moving between multiple systems, and actively identify discrepancies, inconsistencies, or information gaps so that leadership can align and resolve with client stakeholders

Basic Qualifications:

• 4 years of experience in a reporting or analytics environment.
• 2 years of experience creating reports and dashboards within Salesforce.com or Tableau
• Minimum 3 years Project Management/Team lead experience
• Minimum of 2 Years of experience communicating directly with Client Stakeholders and collaborating on Executive Level business reporting presentations and strategy with leadership

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Role Location Annual Salary Range

California $73,000 to $192,600

Colorado $73,000 to $166,400

New York $67,600 to $192,600

Washington $77,700 to $177,200

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

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Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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