Supervisor, Customer Meter Services

National Grid is hiring a supervisor for our CMS department in Liverpool, New York

Every day we deliver safe and secure energy to homes, communities and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

• This role is responsible for the daily supervision and organization of 40-60 assigned field technicians to effectively, efficiently, and safely accomplish job tasks in line with departmental and National Grid requirements. At higher levels this role will translate functional policy by designing procedures that drive greater efficiencies and performance within their own team and for National Grid. Supervise a culturally diverse workforce through coaching, counseling and team building ensure tasks are carried out in an efficient manner.

• Monitor performance of diverse staff Including issues relating to sickness, discipline and poor standards of work in order to shore that work is carried out efficiently and effectively.
• Contribute to the protection and safety of the public and organizational personnel by ensuring that employee personnel protective equipment, tools and equipment, and materials, meet National Grid safety policies and standards
• Ensure work is performed in accordance with applicable Federal, State, local rules and regulations
• Respond to gas emergencies in coordinate with other company emergency response personnel, emergency response agencies, regulators and the police
• Respond onsite via phone to off hour emergencies including storm restoration, contractor damages, large scale outages etc.
• Complete all mandated work within regulatory guidelines and address related union issues.

• Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response, field collections, meter reading/AMR, investigations and safety.

• Bachelor's degree or equivalent job-related experience in a related area, three years related experience is preferred
• Technically proficient within subject matter or demonstrated ability to learn the business is preferred.
• A good working knowledge of tools and systems within designated area or demonstrated ability to be able to become proficient in tools and system is preferred.
• Possesses knowledge an understanding of National Grid's policies and processes and how to apply them effectively.
• Possesses knowledge an understanding of National Grids policies and processes and how to apply them effectively experience managing a team with the ability to build effective, respectful, working relationships is preferred.