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Specialist, Engagement Quality (DaVita IKC)

Davita Inc.
paid time off, 401(k)
United States, Nevada, Las Vegas
April 23, 2024
9280 W Sunset Rd,Las Vegas,Nevada,89148-4861,United States of America *Internal Candidate Identified* The Quality Specialist develops and implements training programs, conducts QA audits, and provides coaching for the IKC Engagement Specialist (VHES) team. Success in this role requires the ability to design effective training programs, strong coaching and teaching skills, and the ability to develop standardized best-practices. Quality Specialists will be responsible for special projects, serving as a subject matter expert (SME), and creating and presenting materials for team meetings. This role may also be responsible for designing pilots and collaborating with partners around new programs and initiatives. Continued success in direct patient engagement involves rapidly building rapport, tailoring the value proposition to their individual needs, demonstrating best practices and overcoming objections with the goal of engaging the member. This role reports to the Manager, Operations (IKC). What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning. #LI-IP1 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. Applications are accepted on an ongoing basis. Salary/ Wage Range $20.43-$30.00 / hour Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at