|
Job Description: The Manager, Professional Services is responsible for successful delivery of solutions for clients using best practices that meet the health care industry needs.
- Develop project plans, timelines, and budgets to ensure timely and successful project delivery.
- Collaborate effectively with team members, stakeholders, and clients to ensure a seamless transition from opportunity identification to project delivery.
- Oversee the contractual agreement process, including Statement of Work (SOW).
- Conduct thorough analysis of business process and requirements.
- Collect feedback and document lessons learned from completed engagements for continuous improvement.
- Collaborate with Sales as needed to assist with project estimates and customer inquiries.
- Provide management, coaching, and leadership to the team.
- Travel up to 25%.
- Perform other duties that support the overall objective of the position.
Education Required:
- Bachelor's degree in Business, Information Technology, or a related field.
- Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
- 7+ years project management/program implementation professional services, project management, or a customer-facing role.
- Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, systems troubleshooting.
License/Certification Required:
- NextGen NCP Certification in EHR or EPM and DM within 6 months of hire.
- Maintain and renew certification.
Knowledge, Skills & Abilities:
- Knowledge of:Strong understanding of the professional services landscape, including both internal and partner-provided services. Implementation strategies and activities that promote long-term customer loyalty,
- In depth knowledge of the health care industry including at least: Revenue Cycle Management, Clinical/Patient Care Operations, Best Practices Processes and Workflows, Analytics and HITECH and MACRA legislation and related programs and regulations. Change leadership techniques and organizational governance structures.
- Skill in:Strong operational management, project management, and communication/presentation. Client facing, analytical, problem-solving and troubleshooting skills. Teamwork and leadership skills
- Ability to:Lead collaboration across functions throughout the organization, manage complex projects and multi-stakeholder engagements, present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
|
NextGen Healthcare
April 23, 2024