Graduate Housing Coordinator

The Johns Hopkins University is located in Baltimore, Maryland, and the offered positions are based on the Homewood campus located in the heart of the city. During the summer of 2023, approximately 50 groups were hosted totaling over 6,000 guests.

The temporary summer positions, Graduate Housing Coordinators, will be responsible for providing direct support to the Assistant Director of Summer Conferences. Specifically, the Graduate Housing Coordinators will be responsible for overseeing conferences housed in residential halls; as well as supervising student staff members.

Specific Duties & Responsibilities

• Assist with pre-summer planning.
• Assist with training of student staff.
• Coordinate maintenance and custodial services to ensure building readiness for summer conferences and summer housing programs.
• Assist the Assistant Director of Summer Conferences with contacting and confirming arrangements with conference coordinators of specified conferences.

• Develop and implement sound office practices and policies for summer conference staff in conjunction with the two Student Managers and Administrative Coordinator.
• Assist with the supervision of the summer conference student staff in conjunction with the two Student Managers and Administrative coordinators.
• Delegate work to student staff members.
• Provide feedback to staff regarding performance.
• Organize staff training and development functions throughout the summer, including social gatherings.
• Provide guidance and support to Student Managers and staff.
• Serve as the primary contact for daily problem resolutions.
• Organize student work schedules.
• Provide preparation for and supervision of all conference group check-ins and check-outs.
• Provide daily supervision and coordination of conference front desk operations in conjunction with the two Student Managers.
• Serve as daily contact for coordinator questions and concerns.

Maintain accurate records for the summer conference.

• Office binders.
• Conference software package.
• Key and Card logs.
• Clery Reporting.
• Damage billing.
• Incident logs.
• Conference group final reports.

Assist with various administrative functions throughout the summer, including but not limited to

• Supply inventory and acquisition.
• Linen inventory.
• Key and card inventory.
• Submit a final report for every conference group assigned.
• Serve on weekly on-call manager rotation and respond to emergencies.
• Relieve staff for breaks.
• Other duties as assigned.

Intern Expectations

JHU Representation

• Provide a professional representation of the Scheduling and Event Services Department and Johns Hopkins University.

Job Duties and Expectations

• Perform all job duties promptly and communicate problems and concerns to the Assistant Director of Summer Conferences.

Staff Supervision

• Adhere to guidelines and procedures set forth by the University Experiential Learning Department.
• Questions and concerns regarding staff supervision and policies should be directed to the Assistant Director of Summer Conferences.

Staff Development

• Work with the Administrative Coordinator on a summer-long project to develop learning objectives for the Conference Staff position as well as a way to test staff on these learning objectives and an evaluation for them to complete.

Technology

• Adhere to guidelines and procedures established by Hopkins Information Technology Services and the Manager of Housing Information Systems.
• University computer equipment should only be utilized for official University business.
• Only approved software may be downloaded onto University computer equipment and instant messengers are not allowed.

Key Control

• Ensure keys and access cards to residential spaces are controlled with the highest degree of security.
• All lost and misplaced keys or access cards should be reported to proper University officials immediately.

Records Maintenance

• Maintain accurate records that pertain to all aspects of the summer conference program and disseminate necessary information to designated University staff members.

On-Call Responsibilities

• Respond to after-hours emergency calls.

Weekend Work

• Flexible 40 hours a week schedule to include evenings and weekends and varies from week to week.

Knowledge, Skills, & Abilities

• Pursuing a Masters in Higher Education Administration or related area.
• Experience supervising student staff.
• Excellent written and oral communication skills.
• Previous experience planning events and activities, conference experience preferred.
• Proficient in Microsoft Office.

• High School Diploma or graduation equivalent.
• Two years office/clerical experience.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Classified Title: Student Services Assistant
Job Posting Title (Working Title):Graduate Housing Coordinator
Role/Level/Range: ATO 37.5/02/OD
Starting Salary Range: $16.00 - $28.50 HRLY ($23,868 targeted; Commensurate with experience)
Employee group: Casual / On Call
Schedule: Mon - Sun / 7:00am - 12:00pm (Flexible)
Exempt Status:Non-Exempt
Location:Homewood Campus
Department name: Scheduling & Event Service
Personnel area: University Student Services