Remote - Membership, Customer Sales and Service Rep

The Auto Club Group
parental leave, paid time off, paid holidays, tuition assistance, 401(k)
United States, Michigan, Dearborn
1 Auto Club Drive (Show on map)
April 30, 2024
It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) You're a sales and service professional. You enjoy a job that keeps you busy, but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about its members and employees. Continue reading to see what our Membership Sales and Service Representative opportunities are all about! A day-in-the-life of a Membership Sales and Service Representative: Our Membership Sales and Service Representatives provide solutions and consulting to our customers and members on AAA products and services through account analysis and cross-selling. You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 60+ million members. In this role, you will also have the opportunity to: Provides world-class member-centric experience in a high-volume, fast-paced call center environment. Sell new memberships and upgrades to increase base growth. Consult members on club products and appropriately cross-sell/make referrals on products and services to maximize information and sales opportunities for the organization. Receive and process Auto Travel calls as needed. Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership. How we reward our employees: In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: Hourly rates starting at $16.75 per hour plus incentives. Pay rate will be determined based on experience and may exceed the starting rate. Overtime earning potential at time and a half the hourly wage Fully paid training Medical, dental, and vision benefits 401k with employer match Paid parental leave and adoption assistance Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program, and other professional development opportunities AAA Membership Discounts, perks, rewards, and much more Bilingual Subsidy (Must be fluent in English and Spanish) We are looking for candidates who have: *Education* High School Diploma or equivalent (GED) *Experience* Minimum of 6 months of customer service experience in a fast-paced computer-automated business environment. Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge. Soft sell skills. Ability to multi-task Ability to troubleshoot minor computer issues. Ability to interpret contract and bid documents, in addition to contract negotiation skills *Home Office Requirements* A designated workspace free from interruptions and distractions Workspace large enough for two monitors and a phone 100MB per second high-speed Internet with the ability to connect a computer and phone line directly to a modem. Personal laptop or computer (Chrome Book or Tablets will not provide the necessary bandwidth to perform duties) Ability to plug in(4) outlets with power strips. Personal cell phone during training with the ability to download company apps for network access. Earbuds or phones are recommended. *Preferred Qualifications* 1-2 years of customer service. Advanced computer skills. Prior sales experience. Work Environment This is a remote call center position. Call Center employees work remote full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored. Interested in learning more? Apply Today! Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.