Collections Representative - National Remote

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of paid training. The hours during training will be 8:00am to 5:00pm, Monday - Friday.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Processing electronic transfer payments received from bank and matching to available electronic remittance advice or paper explanation of benefit for posting
• Researches and follows-up on missing information, such as EOB and electronic remittances. Contact payers as necessary to obtain detailed info in regard to payments
• Processing lockbox deposits received via mail and reconciling all payments received back to the bank deposit/credit received each day
• Accurately collects and analyzes insurance, financial, and clinical data from multiple sources, and obtains other information necessary for billing purposes
• Posts payments, correspondence, zero payments, denials and any other additional items received from insurance to patient accounts
• Balance payments to deposits in systems and applications; while posting all payments to patient accounts, using both electronic and manual posting systems
• Comprehend and resolve reconciliation issues
• Handling any errors in deposit made by the bank
• Being able to see issues on remits by scanning through daily database checkups and processing accordingly, and catching small issues before there is an impact on the client

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• 1+ year of data entry experience
• Background in a medical/healthcare or banking
• Experience balancing bank deposits or cash draw reconciliation
• Computer skills, including working knowledge of Microsoft Windows and navigation, mouse and keyboarding skills
• Must be 18 years of age OR older
• Ability to work full-time between 8:00am - 5:00pm including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

• Experience working with at least one Practice Management System listed (Groupcast / Centricity / Flowcast / Athena / EPIC / ECW / NextGen / Allscripts)
• Payment posting experience
• Medical accounts receivable experience

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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