Manager Operations - MDW

• Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
• Actively coordinate with all Departments to maintain the Station's on-time performance in addition to monitoring staffing and verity overtime is used effectively
• Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results
• Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
• Advise Management and other Departments in understanding assigned functional work area's purpose, current workload, and methodology for assignment delivery
• Coordinate Station activities to ensure Customer satisfaction and security of Company assets
• Measure and report Departmental effectiveness to ensure quality and consistency throughout the system
• Monitor functional work area risks, issues, and scope ensuring appropriate level of priority, visibility, and escalation
• Coach and develop to establish a diverse talent pipeline, ensure proper onboarding and training
• May perform other job duties as directed by Employee's Leaders

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
• Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Skilled in understanding and applying information to contribute to the organization's strategic plan
• Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among unrelated events)

• Required: High School Diploma or GED

• Demonstrated experience in directly or indirectly leading team(s)
• Fully functioning, broad knowledge in Airline Operations

• N/A

• Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:
Competitive market salary from $107,650 per year to $119,600 peryear* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at thediscretion of the company.

Benefits you'll love:
* Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
* Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per
paycheck **
* Potential for annual ProfitSharing contribution toward retirement - when
Southwest profits, you profit***
* Explore more Benefits you'll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Compan