Marquette Central Student Services Adviser

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We're always looking for highly talented individuals to join our team - people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% company match, 5 weeks of time off, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view the

This is your next opportunity to join an organization that invests in their employees' career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

1. Respond to students and families, in person, on the phone, and via e-mail, social media, or written correspondence; trouble-shoot problems and address concerns and issues in the areas of financial aid, student employment, student accounts, academic records and registration; clarify situations and follow through on issues until resolved, providing the necessary correspondence and contacts with students, parents and third parties.

2. Provide in-depth financial aid information and instruction to students and/or families concerning the following: University, state and federal aid programs for undergraduate and graduate/professional students, the application process, forms and deadlines; provide counseling; explain aid eligibility including Financial Aid Notification ( FAN) detail, disbursement policies, satisfactory academic progress, scholarship renewal, withdrawal and study away policies. Disburse, collect and review required documents for accuracy and completeness. Assist students and/or families in completing forms and provide information as necessary. Financial Aid documents handled by Marquette Central include but are not limited to: verification, special circumstance, plus requests, TILA, scholarships, student employment and satisfactory academic progress appeals. Assist students with on-line FAFSA application, IRS data retrieval tool, ordering IRS tax return transcripts, Federal Direct Stafford and Plus and Perkins promissory note processes and on-line Entrance and Exit Counseling. Accept requests for aid history, eligibility confirmation for outside agencies, etc., and have the material available for pick-up if requested by student. Adjust financial aid packages following university policies and procedures. Assist students with applying for campus jobs through JobConnection.

3. Advise students and families on the Family Education Rights and Privacy Act of 1974 ( FERPA) regulations. Advise students on the payment and financial aid impacts of registration changes. Solve problems and answer and address questions from students regarding Web registration, course controls (permissions, seat limits and prerequisites), the official transcript process, verification of enrollment and the readmission process. Distribute and collect academic record, registration, transcript, enrollment verification, withdrawal and change of personal information forms; assist students and others with the completion of forms and respond to any questions regarding the purpose of the form, processing time and notifications; collect associated fees and charges. Distribute will call transcripts and verifications.

4. Provide in-depth tuition pricing, payment and account information and instruction to students and/or families. Guide them through the on-line payment process. Assist with enrollment in the University's payment plan. Resolve problems or concerns with student account billing statements, refunds, third party sponsorships, study abroad, payment plans, 1098T's and financial transactions; explain charges, block removal feels, credits and debits, and financial aid transactions. Have a basic knowledge of loan programs managed by the University. This includes deferment/cancellation options, Entrance and Exit counseling requirements and electronic loan signature processes. Accept and review requests to clear students to register as appropriate.

5. Train students on all online processes; refer students to the schools and colleges and other specialists as needed; refer to or schedule appointments with specialists within the Bursar, Financial Aid or Registrar as needed; track issues of students served at MU Central.

6. Participate in the review and revision of MU Central Student Services policies and procedures and in the preparation of student service publications, notices and special correspondence to groups. Participate in the review and updating of MU Central website.

* An earned baccalaureate degree.
* One or more years of customer service experience.
* Ability to react to customers quickly, thoughtfully, and courteously.
* Proficiency in desktop computing (word-processing, spreadsheets, email, and the Web.
* An appreciation of and sensitivity to diverse cultures and lifestyles.
* An ability to communicate effectively both orally and in writing with diverse populations.
* Excellent organizational skills with an ability to organize and prioritize multiple projects and tasks simultaneously.
* Proven ability to work effectively as a team member.
* Ability to analyze and interpret data and make independent decisions.
* Ability to maintain confidentiality of records and information.
* Ability to work flexible hours, as needed.
* Understanding of and commitment to MU's Vision, Mission and Values.

* MU experience in related field.
* Fluency in Spanish

It is the policy of Marquette University to provide equal employment opportunities ( EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.