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Safety and Engagement Specialist
The People Concern | |
medical insurance, dental insurance, life insurance, vision insurance, flexible benefit account, paid holidays, sick time, 403(b), retirement plan | |
United States, California, Santa Monica | |
April 26, 2024 | |
Safety and Engagement Specialist
Los Angeles, CA, USA * Santa Monica, CA 90401, USA * Santa Monica, CA, USA
Req #11051 Friday, April 26, 2024
Title: Safety and Engagement Specialist The Safety and Engagement Officers role is to aid in de-escalation: * Search client belonging entering the shelter. * Work in collaboration with other interim housing staff to maintain smooth operation of the sites, which may include assisting with linen exchange, basic administrative duties or other duties as assigned. * Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and Trauma Informed care. Essential Duties and Responsibilities: * Work as part of an interdisciplinary team to provide support to individuals experiencing homelessness, mental illness, and substance addiction. * Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and Trauma Informed care. * Proactively create a supportive environment to ensure clients' progress towards permanent supportive housing and psycho-social rehabilitation. * Facilitate client group(s) in order to contribute to the creation of a therapeutic and supportive environment. * Oversee clients' dorms and enforce guidelines in a trauma-informed manner. * Work in collaboration with other interim housing staff to maintain smooth operation of the sites, which may include assisting with linen exchange, basic administrative duties or other duties as assigned. * Provide meals to clients. * Search client belonging entering the shelter. * Provide orientation to the facilities to new clients as needed. * Must be pro-active and think critically to address various matters related to client care and to the maintenance of a clean and therapeutic atmosphere. * Communicate effectively, and in a timely manner, with management, peers, collaborators, and clients. * Always maintain client confidentiality, while following agency, state, and HIPAA laws. Staff Development: * Attend necessary trainings to ensure contract compliance, agency standards and professional development. * Participate in the Bi-monthly team meeting. * Participate in a monthly performance evaluation. * Participate in ongoing self-evaluation. Facility and Safety: * Ensure a clean and safe facility by doing facility walk-throughs and report repair needs. * Participate in periodic safety drills for staff and clients (fire, earthquake etc). * Deescalate crisis situations in a trauma-informed manner. Compliance, Policies and Contracts: * Must create Incident Reports, update shift logs, complete required records, and email relevant documents before the end of each shift. * Enter case notes for relevant interactions, using the Homeless Management Information System (HMIS) as needed * Communicate all important incidents and draft incident reports when necessary. * Follow agency policies, program guidelines and procedures. * Other duties as assigned. * High school diploma or GED strongly preferred. * Minimum of 1 year in social services preferred. * Familiarity with Interim Housing or congregate living facilities strongly preferred. * Familiarity with Clarity Homeless Management Information System (HMIS) strongly preferred. * Punctuality required. * Possess effective customer service skills even during complex situations. * Knowledge of issues related to homelessness, mental illness, chronic health issues, and substance use required. * Able to cultivate respectful and appropriate relationships with clients of diverse backgrounds. * Non-violent crisis-intervention and/or de-escalation skills, strongly preferred. * A strong understanding of Trauma Informed Care, Harm Reduction and Housing First principles. * Ability to exercise and model good judgment, especially in crisis situations. * Ability to work independently and think critically. * Ability to act in a professional manner regardless of circumstances. * Ability to work as a team member. * Commitment to improving the community through empowerment and dignity. * Ability to self-motivate and to appropriately organize and motivate others. * Strong written and oral communication skills required. * Strong multi-tasking skills * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES
Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. Benefits & Perks
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