Project Manager, Operations

Location:

Pay Range:

Position Summary

The Operations Project Manager provides a broad spectrum of support to a wide range of M&A, Regional operations, Innovation, and Informatics projects. The position interacts horizontally across the entire network, with a broad group of internal stakeholders as well as external vendors and partners. This position is assigned key project objectives for execution and implementation. The job has broad scope and latitude for seeing that the project assignments are progressing and moving towards completion within the timelines and goals set by the Director of Operations or Regional Leadership for the team the job supports. Collaborates continuously with all subject matters experts. The position may also be expected to supervise Project Coordinators.

The Project Manager is responsible for guiding and consulting with acquisition line staff to ensure that all activities are performed according to company guidelines, adhere to relevant policies, SOPs and any compliance regulations. The Project Manager plays a key role for a respective region, where they are responsible for managing all facility related projects (M&A, Relocation, Remodels, Unwinds, etc). The Project Manager is expected to coordinate important financials calls and lead calls for the region. Must be able to work with multiple teams and business units simultaneously and thrive in fast-paced, dynamic environment. Constant travel will be expected.

Key Performance Areas
KPA 1 - Based on project objectives, gathers, directs, and tracks resources to complete project assignments on time, within budgets and consistent with expectations, this will involve communicating effectively across operational departments and above and below organizational levels

• Use technology platforms effectively to track and monitor project deliverables
• Manage change management though identification of areas for improvement
• Manage timelines, schedules, multi-million-dollar budgets, and identify risks
• Communicate effectively to c-suite and senior leadership across operational departments
• Manage acquisition staff to assist their learning the appropriate way to do the line work

KPA 2 - Using multiple project management platforms - prepare, present, review and update all project documentation to support project actions, ensure approval, set appropriate status and confirm completion of project activities and communications

• Manage documents daily basis in project management platform
• Create templates to standardize processes, customized to unique situations where necessary
• Support the review of business due diligence documents
• Consult with departmental leadership to identify acquisition operational weaknesses, clarify training needs and direct resource support, as needed, to make processes efficient

KPA 3 - Actively participates in team meetings - provides updates, addresses action items

• Create agendas in inter-departmental senior management meetings
• Reports out and determines status of individual project activities and actions to c-suite
• Support new innovative communication ideas within the organization
• Communicate effectively with all levels of management - internally and externally

KPA 4 - Prepares project status reports- collecting, analyzing, and summarizing information and trends, reports out on project status and resource utilization

• Ensure all functional and cross-functional processes are positioned correctly for ongoing sustainability including, but not limited to, management of all associated document artifacts, training, and process flow
• Manage the M&A, Informatics, and Innovation dependencies on the work plan and ensure resources are assigned to those dependent tasks
• Support Informatics and Innovation area for improvement, including: ROI analytics, cost/benefit analysis, and creating evaluation forms

KPA 5 - Analyze inbound processes, perform process optimization and translate lessons learned into sustainable process changes that enhance efficiency and effectiveness of ongoing processes - delivering a viable solution

• Evaluate inbound process issues and determine best solution approaches using a combination of people training, transformation, process updates, service improvements and/or technology changes
• Screen the program/project for risks, issues and opportunities for sustainable improvement, understands the end-to-end impact along with cross functional impacts
• Perform project management activities for M&A, Innovation, and Informatics projects
• Deliver a viable solution both directly and in matrixed environments

Position Qualifications/Requirements

Education: Bachelor's degree in applicable field required. Master's degree preferred.

Certifications/License: PMP preferred.
Previous Experience:

• 4-6 years Healthcare work experience required; physician practice or oncology related preferred.
• 1-2 years Supervisory/Management experience a plus.
• Mergers and Acquisitions experience required.
• Minimum of 1 year as AON Project Coordinator.

Core Capabilities:

Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Leadership and Mentoring: Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Ability to effectively lead projects from inception through implementation and assessment.
Human Resources Management: Effectively hire, coach and support staff develop, as applicable, as well as manage resources, performance and employee relations, and supervise within established policies, procedures and legislation.
Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
Certifications/Licenses:

Valid state Driver's License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Travel: 51%-75%

Remote: Yes

As a reminder those who drive must provide copies of the declarations page of their personal insurance policy for each vehicle that they can use to the Human Resources Department for verification purposes annually. Required Limits: Split Limits of $100,000/$300,000/$100,000.

Standard Work Days/Hours: Monday to Friday 8:00 AM - 5:00 PM.