Manager - IT Service Management

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

The Manager - IT Service Management plays a crucial role in ensuring efficient IT operations, managing teams, and driving service excellence.

This role is hybrid and will be based out of either Houston, Milwaukee or Mayfield Heights offices.

You will report to the Director- Technical Operations.

Responsibilities:

• Responsible for leading a team of professionals in the areas of service transformation, Service Management, Asset Management/CMDB, metrics, performance analytics, dashboarding and reporting.
• Manage ITIL-aligned services for the enterprise. Document and develop existing processes, IT policies, and procedures.
• Coordinate with internal and external service providers to ensure compliance to governing processes.
• Architect and manage the Service Now platform.

The Essentials- You will have

* Bachelor's Degree or relevant work experience

The Preferred- You may also have

* Typically required 8 years of management experience.

* Experience in an IT service management architecture and leadership role.

* Strong understanding of IT infrastructure and operations.

* Ability to track technology trends and align them with business goals.

* Excellent organizational and leadership skills.

* Effective communication abilities with the ability to concisely communicate performance against service level expectations to all levels of the enterprise.

What we offer:

* Health Insurance, including Medical-Dental-Vision

* 401K with Employer Match

* Paid Time Off

* Flexible Work schedule where you will work with your manager to enjoy a work schedule that will flex with your personal life

* Parental and Caregiver Leave

* To Learn more about our benefits package, please visit

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.