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Patient Access Intake Representative

Southcoast Health System
vision insurance, tuition assistance, 403(b), retirement plan, employee discount
United States, Massachusetts, New Bedford
101 Page Street (Show on map)
May 05, 2024
SC-Central Auth
New Bedford , MA
Admin/Clerical Support
Pay Grade: SC011
Full-time , Day shift,w/e, holiday rotation;eve/night rotation as needed , 7a-3:30p, 11a-7:30p, 3p-11:30p
Req # 79207

Work for One of the World's Best Hospitals!

For Five Consecutive Years, Newsweek named Southcoast Health among the World's Best Hospitals (Charlton Memorial, St. Luke's, and Tobey). In addition, since 2018, Southcoast Health has been voted by readers as South Coast Media Group's Best Place to Work. Why? Because we have some of the most talented people in the world!

We are searching for a Patient Access Intake Representative to perform a wide variety of duties to facilitate patient access throughout the organization. Insure patient compliance with applicable hospital policy and obtains accurate patient information to insure patient safety and optimal reimbursement to the organization in accordance with various external regulations. Determine and actively collect patient liabilities.

$1,500 new hire sign-on bonus for this position. (rehires termed more than 1 year also eligible)



  • Hours: 40hrs
  • Shift: Day shift with weekend, evening/night and holiday rotation; 7a-3:30p, 11a-7:30p, 3p-11:30p
  • Location: St. Luke's Hospital - New Bedford, MA

    • Must be willing to train and travel to all Southcoast hospitals if needed.




Education and/or Experience Requirements:



  • Equal to completion of four years of high school plus additional courses or training required; Associate's Degree preferred.
  • Medical Terminology Certificate preferred.
  • Demonstrated very good communication & interpersonal skills.
  • Strong computer skills including medical based programs.
  • Proficiency with Word, Excel, and other software programs preferred.
  • Over three years related health care experience including working with third party payers preferred.
  • In accepting employment with Southcoast, you understand that you are required to be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired


Southcoast Health is a community healthcare system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts.

Together We Are More.



  • With more than 7,500 employees, Southcoast Health is the largest employer in Southeastern Mass., and the 18th largest employer in the Commonwealth, according to the Boston Business Journal.
  • We strive for a culture of health and well-being that recognizes, respects, and celebrates the rich diversity of one another and the communities we serve.


We are committed to providing our employees in Massachusetts and Rhode Island with optimal benefits that promote a healthy work/life balance and add value to our employees' lives.



  • Generous Earned Time Off Package**
  • Health, Dental and Vision Insurance*
  • Tuition Assistance**
  • Short Term and Long-Term Disability Insurance*
  • Life & AD&D insurance*
  • Flexible Spending Accounts*
  • 403B Retirement Plan with match
  • HealthQuest Wellness Program
  • Employee Assistance Program
  • Employee Discount Program
  • Career Development Opportunities
  • Diversity, Equity and Inclusion Council


*Available to regular status employees who are scheduled to work a minimum of 24 hours.

**Available to regular status employees who are scheduled to work a minimum of 20 hours.

Are you ready to make a difference in your community? Join us to be More than medicine!


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