Service Manager

SERVICE MANAGER

Do you enjoy meeting new people and building relationships? Are you looking to grow your career with an industry leader? Then look no further than Truck Country, a Freightliner dealership with 25 locations across the Midwest.

Our growing organization is currently searching for a dynamic individual to take on the role of SERVICE MANAGER at our Decorah, IA. Dealership.

This position is responsible for the activities of 10-15 technicians.

This individual will be responsible for the complete operations of the Service Department.

Responsibilities include:

• Direct and coordinate activities concerned with repair and maintenance of diesel engine vehicles, and operation and maintenance of truck service facilities.
• Work closely with the Fixed Operations Manager to grow the department and make necessary decisions to maintain profitability.
• Develop, monitor and report on performance metrics including revenue, profitability and efficiency.
• Build and grow customer-base and relationships.
• Respond to customer concerns.
• Plan and prepare work schedules and assign employees to specific duties.
• Communicate policies, procedures and company/department goals to employees.
• Collaborate with the Training Department to develop skills and competencies for employees.
• Assure compliance with safety protocols and procedures.
• Demonstrate a high standard of professionalism in representing the Company to employees and customers.
• Performing Daily-Weekly Meetings
• Building Retention with Teammates
• Setting Goals to Train and Grow Technicians

Minimum requirements include:

• Previous supervisory experience in Truck Service a must.
• Experience with Procede strongly preferred.
• Process focused, detail oriented with excellent time-management skills.
• Highly effective verbal and written communication.
• Excellent customer service skills and professional demeanor.
• Ability to establish and maintain effective working relationships with customers, vendors and employees.
• Valid Driver's License

We offer ongoing training, a very competitive wage and an excellent benefits package. Apply online at www.truckcountry.com today to join one of the largest Freightliner dealerships across the U.S.

Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.