On-Call Community Resource Librarian

Community Resource Librarian - HOURS MAY VARY

Provides information services; assists in delivery of programs, services, and/or projects; links families to needed supports and services at libraries and Family Resource Centers (FRCs). Primary responsibilities fulfilled at a public library or in the community that serves customers of all ages. This position is on-call; hours and location of work will vary to best serve the needs of the library customers.

Provides information services including library and human services resources to customers of all ages.

Assists with administrative duties such as, but not limited to filing, data entry, and appointment scheduling; records in FRC database; handles phone calls; staffs FRCs during designated hours; and provides basic FRC information over the phone.

Provides support, guidance, and general monitoring so families remain housed and helps to identify and problem solve barriers to housing stability.

Participates in local collaborative and interagency planning meetings.

Coordinates services and resources to families.

Makes appropriate referrals for services for individuals and families and coordinates follow up to referrals with service providers.

Demonstrates knowledge and understanding of human behavior, cultural diversities, and language barriers to ensure equitable service delivery.

Responds to customer concerns and disputes; resolves issues if possible, or refers to supervisor.

Works in all branches of the Library system as the needs of service dictate. Performs other related duties as required or assigned. Must work the days and hours necessary to perform all assigned responsibilities and tasks, including evenings, Saturdays, and Sundays.