Manager, Enterprise Operations
Job Locations
US-IL-CHICAGO
Requisition ID |
2024-17864
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# of Openings |
1
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Category (Portal Searching) |
Administrative/Clerical
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Position Type (Portal Searching) |
Regular Full-Time
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Overview
Oversees national and regional enterprise accounts. Performs operational needs analysis,monitors and refines systems and procedures, and delivers metrics and measurements to management and the client for continuous improvement.
Responsibilities
Plans for staffing and implementation of new accounts and services
Qualifications
- Bachelor's degree required or equivalent work experience
- Minimum 10 years previous related operations experience setting and experience in the reprographic/mail industry
- Identify operations metrics and measurements, including productivity capacity models, performance measurements, and service standards
- Develops and manages relationships with clients on a day-to-day basis as it relates to the delivery of operations, management, data, or statistical services and products;
- Seeks out and address client issues to prevent service level deficiencies
- Advanced knowledge of mail, copy, fax and binding machinery
- As required by account contract, knowledge of industry trends and technological changes
- Advanced knowledge of Windows 95/98, MS Word, Excel and PowerPoint
- Floor plan and Organization Chart creation ability a plus
- Communicate effectively with diverse groups and clients
- Manage complex projects that impact operations effectively, within time and budgetary constraints
- Ability to work varied extended hours
- Advanced ability to execute and deliver the highest quality and production
- Advanced ability to motivate, manage, mentor and train staff
- Advanced organizational, administrative, record keeping and time management skills
- Creative strategic thinking and performance
- Excellent presentation and interpersonal skills
- Excellent written and oral communication skills
- In-depth knowledge of current industry standards in three or more of the following: mail, copy, fax, records, messenger, reception, housekeeping and related services
- Strong team approach to business
- Expert in customer service skills, professional attitude and appearance
PHYSICAL DEMANDS
- 35% Travel required
- Occasionally lifting and/or moving of up to 10 lbs.
What We Offer:
- An opportunity to join an established team and be part of a successful and proven global organization!
- A competitive compensation program!
- Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
- Employee discounts on Canon products & vendor discount programs for employees!
- World-Class Training & Career Development Programs!
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