Transport Service Dispatcher

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

The Milestone Transport Service Dispatcher L3 coordinates the transportation of inventory/goods by trucks and suppliers, drivers, etc. The Transport Service Dispatcher schedules drivers for pickups and deliveries on specific routes. The Transport Service Dispatcher also maintains up-to-date records and reviews the driver logs checking for violations and errors. This role is a full time, onsite position in an environment that may consist of a large warehouse, data center and internal transport services.

How You Will Make an Impact:

• Dispatcher oversees workflow, tracking real-time status of in-flight deliveries, scheduling, reporting and dashboards.
• This Team Member also acts as a back-up driver and primary point of contact for Amazon on behalf of Milestone.
• Dispatcher routinely conducts data quality audits on all service execution outputs and implements corrective actions to ensure the highest-level service quality and compliance.
• A key focus of this role is promoting safe work activities regarding the transport service by conducting safety audits and attending company safety meetings.
• Work as part of a team of logistics operators who work together and independently.
• Ensure all operations are carried out in a proactive and effective manner.
• Ensure compliance of operational execution in line with Standard Operating Procedures and Work Instructions.
• Ensure accurate and timely transport of Inventory/Goods.
• Transport inventory by box truck and cargo van (No commercial driver's license required) in accordance with all safety procedures and protocol.
• Complete other duties that may be assigned as required with consideration for quality, safety and efficiency.
• Commit to excellence in your contribution to overall Service Delivery
• *Work alongside Team members to assist in workload execution, monitor quality, observer areas for improvement and support service knowledge growth.
• Ensure the maintenance of 5S standard within all operational areas.
• Escalate all areas of service non-compliance in a timely and effective manner to support investigation and remediation
• Participate in all assigned in training to support the execution of their assigned responsibilities.
• Ensure proactive customer service support to the Client and other operational teams as required.

What You Will Need to Succeed:

• Current valid driver's license and ability to pass a Motor Vehicle Record Check.
• Ability to pass a Department of Transportation (DOT) Medical Card physical exam (US only).
• Demonstrate a willingness to be challenged and learn new skills:
• Inventory control skills, manage priorities and workflow
• Computer, iPad, and iPhone literate
• Ability to perform physical labor and work in a dynamic work environment.
• Ability to work with instruction as part of a larger team.
• Initiative to complete tasks as assigned independent of the team.
• Agility to manage changing workload priorities as directed by the Transport Service Dispatcher.
• Ensure a positive, respectful, and professional attitude in everything you do.
• Competency in understanding and performing workplace safety basics.
• Good written and verbal communication skills.
• Excellent Customer Service skills.
• Able to safely lift and move a maximum of fifty (50) pounds and can stand the duration of the shift.
• Align with Milestone Core Values of sense of urgency, collaboration, open honest respectful communication, do what we say and going above and beyond.

Preferred Qualifications:

• HS Diploma or GED
• Minimum 1 year of operations experience
• Minimum 1 year of material handling in a warehouse, manufacturing, or distribution center environment
• Minimum 1 year of box truck driving experience
• Proficient in Windows, Apple (Mac and iPad) and peripheral devices
• Versatile, flexible, and a willingness to work within constantly changing priorities with enthusiasm
• Good judgment with the ability to make timely and sound decisions
• Understand all safety requirements and precautions

Estimated Pay Range: The estimated pay range for this position is USD $35.00/Hr. - USD $42.50 /Hr. and is a Non-Exempt role.

Benefits: We offer comprehensive benefit options which vary depending on role, location, and employment type. Benefit options may include Medical, Dental, Vision, 401(k), Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Spending Accounts, Parental Leave, Paid Time Off, and Holidays. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.