Senior Manager, Knowledge Management, Accion Advisory

About Accion

Accion is a global nonprofit on a mission to create a fair and inclusive economy for the nearly two billion people who are failed by the global financial system. We develop and scale responsible digital financial solutions for small business owners, smallholder farmers, and women, so they can make informed decisions and improve their lives. Through targeted investment strategies, advisory solutions, and expert thought leadership, we work with local partners to develop and scale cheaper, more accessible, and customer-friendly financial solutions. Since 1961, Accion has helped build more than 230 financial service providers serving low-income clients in 75 countries, reaching more than 350 million people. More at https://www.accion.org.

About Accion Advisory

The Accion Advisory team combines decades of on-the-ground experience with insights into new technologies to help our partners become more sustainable and scalable. We work with a variety of organizations focused on serving the financial needs of low-income people and businesses in emerging markets. With a presence in Africa, Asia, and the Americas, our team provides strategic and operational support to strengthen our partners and maximize their impact on underserved customers.

Our team is comprised of Regional Program Managers (RPMs) and their teams who are responsible for driving new business, bringing local context and hands on experience to meet customer needs; and Practice Area Leads who are technical area experts responsible for building the Advisory team's expertise in core areas, driving execution excellence, and capturing synergies across technical practice areas and regions. The Practice Area Leads seek to improve efficiency and effectiveness of the execution of our engagements and to develop reusable tools and collateral for specific areas of expertise that Accion Advisory brings to all of our clients.

Position Summary

As the Senior Manager of Knowledge Management, your primary responsibility will be to develop and implement strategies to effectively capture, organize, and share knowledge within Global Advisory Solutions. You will play a crucial role in ensuring that the team has access to relevant and up-to-date information, fostering collaboration, improving efficiency, and promoting continuous learning.

Position Responsibilities

Knowledge Strategy Development:

Develop and execute a comprehensive knowledge management strategy aligned with GLAS goals and objectives.
• Establish processes for capturing and organizing knowledge related to financial inclusion.
• Collaborate with IT to research and implement a knowledge-sharing platform and tools to facilitate efficient knowledge exchange among GLAS team members.

Knowledge Capture and Organization:

• Collaborate with Practice Area Team Leads and Project Managers to capture and document best practices, methodologies, and lessons learned from client engagements.
• Establish processes for categorizing, tagging, and organizing knowledge assets, such as reports, case studies, research findings, and projects.
• Ensure the knowledge repository is regularly updated and maintained with accurate and relevant information.

Knowledge Sharing and Collaboration:

• Design and implement mechanisms to promote knowledge sharing and collaboration among GLAS team members.
• Partner with Industry Engagement to promote knowledge sharing with external stakeholders.
• Facilitate knowledge-sharing forums to encourage idea exchange and problem-solving.
• Develop learning sessions to promote the effective use of knowledge management tools and processes.

Continuous Learning and Improvement:

• Monitor industry trends, emerging practices, and new research related to financial inclusion and knowledge management.
• Regularly assess the effectiveness of knowledge management initiatives and implement improvements based on feedback and lessons learned.

Stakeholder Engagement:

• Collaborate with Practice Area Leads and RPMs to understand knowledge management needs and align initiatives with project requirements.
• Work closely with Practice Areas to promote knowledge sharing and integrate knowledge management practices into daily workflows.

Position Qualifications

• Bachelor's degree in a relevant field; a master's degree is preferred.
• 7+ years of experience in knowledge management, preferably in a consulting or financial services environment.
• Understanding of financial inclusion concepts, trends, and challenges is a plus.
• Experience in implementing knowledge management systems and tools.
• Excellent organizational and project management skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills to facilitate collaboration and knowledge sharing.
• Ability to adapt quickly to changing priorities and work effectively in a fast-paced environment.
• Familiarity with data analysis and visualization tools is a plus.
• Interested in our mission and working globally.
• Willingness to embody our values of excellence, respect and passion for social change.
  • Excellence: Accion staff should always put forth their best effort in all activities, strive for high quality of collective and individual performance; and demonstrate honesty and integrity at all times while in the workplace and while working on behalf of the organization.
  • Respect: Accion staff should value one another's roles and responsibilities as much as their own, be encouraging, and value the diverse and unique perspectives of colleagues. They should honor obligations and commitments to each other and to external partners.
  • Passion for Social Change: Accion staff should be committed to making a difference in the lives of those less fortunate, value the greater good of the organization over personal gain, and promote a productive workplace by acknowledging the accomplishments of others.

Accion is an equal opportunity employer. We are committed to a diverse and inclusive workplace culture. Accion seeks qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by law. Accion is committed to providing reasonable accommodations to applicants with disabilities.